ABSTRACT

The research profers an evaluation of the role of industrial union in managing Employee grievances in the organization. It elucidates on the nature of employee grievances, causes ,principles and process of mediation for  industrial peace and harmony. The research provides a detail appraisal of the role of  industrial union in the media process between management and the employees to ensure industrial peace and harmony. A case study appraisal is conducted to determine the role of industrial union in managing employee grievances in the Abia State Civil Service.

INTRODUCTION

What can employees do when they are dissatisfied with the terms or conditions of their employment? Have you ever worked for an employer who you believed did not meet the terms of your employment contract? Perhaps you were not fully compensated for your work or you experienced unsafe work conditions. In this situation you may wish to file a formal complaint against your employer. This is known as an employee grievance. Whether the grievance is valid or not, it can have a negative effect on employee morale, productivity, and retention. Organizations must therefore have policies and procedures in place to address employee grievances. This is an important human resource management function some of at will satisfy both parties. The grievance resolution process usually begins with a meeting between the employee and manager. At this stage it is important for managers to: Listen carefully, Acknowledge the grievance, Gather facts ,Keep an open mind ,Investigate the cause of the grievance ,Take appropriate action

CHAPTER 1

1.1            BACKGROUND OF THE STUDY

 Nigerian Labour Law defines the INDUSTRIAL UNION any combination whether temporary or permanent, the principal objectives of which under its constitution are the regulation of the relations between workmen and workmen or between masters and masters or the imposing of restrictive condition on the conduct of any trade or business and the provision of benefit to members   (cited in Fajana, 1995: 132).

            This definition would be seen to incorporate a large variety of organizations and groups under industrial union. Another definition of the concept regards it as, an association of wage or salary earners formed with the object of safe guarding and improving the wage  and employment conditions of its members and to raise members’ social status and standards of living in the community (Fajana, 2000).

            The preceding definition emphasizes on the purchase of labour power as a factor of production. Industrial union is here differentiated from other organizations or associations by the emphasis on the pursuit of better improved condition of service for members.

            Sidney and Beatrice Webb (1920) offer the following definitions of industrial union:

                 A continuous association of wage earners for the  purpose of maintaining or improving the condition of their working lives.

            This definition emphasizes the dynamic essence of industrial union being a continuous association of wage earners. However, it may be seen as to narrow since industrial unions are not merely concerned with the improvement of working condition.

            Beanc (1985) maintained that industrial union is best described as institutional representation of workers interest  both within the labour movement and in wider society and they accentuate the collective rather than the individual power resources of employers.

            The radical school of thought gives a contrasting definition of the concept. Industrial union is defined as             the conveyor belt of the workers desire to put an end  to wage slavery and radically transform the society (Hyman, 1971).

            This definition conceives industrial union as representing the means of actualizing the impeding working class  revolution which in the Marxian thought is inevitable in every capitalist society.

            The various definitions provided here reflect on the role of industrial union in the society which include among others

-                     checking the excesses of employers;

-                     forum for actualizing the revolutionary potential of labour;

-     defend members’ interest against management action or misdeeds;

-     resistance against capitalist domination;

-     providing an opportunity for workers to be equal partners to management;

-     providing workers with a measure of collective strength;

    -     vehicle of revolutionary social change.

Many questions have been asked as to the role of industrial unions. A number of such roles can be identified. First, is  to improve the bargaining strength of the workers vis a vis the employer. This is achievable through regular consultation with the employer and management on issues relating to the terms of employment and general working condition of the workers.

   Secondly, is to protect workers from humiliating job especially with regards to the treatment of workers by the management. Industrial unions achieve this goal through rising to the defense of the workers whenever management policy tends to degrade their condition.

Thirdly, the union provide collective identity to workers while at the same time representing a  forum of collective bargaining for workers.

Fourthly, industrial union act to influence government on programmes concerning workers. As workers representatives, industrial union becomes a virile pressure group in advancing the interests of members both within the workplace and in the larger society.

      Lastly, industrial union perform social objective in cooperating with other elements the society  in promoting social and economic development and advancement of the community.

Nigerian Labour Law defines the concept as,            any combination whether temporary or permanent, the principal objectives of which under its constitution are the regulation of the relations between workmen and workmen or between masters and masters or the imposing of restrictive condition on the conduct of any trade or business and the provision of benefit to members          (cited in Fajana, 1995: 132).

            This definition would be seen to incorporate a large variety of organizations and groups under industrial union. Another definition of the concept regards it as, an association of wage or salary earners formed with the object of safe guarding and improving the wage

and employment conditions of its members and to raise members’ social status and standards of living in the community (Fajana, 2000).

            The preceding definition emphasizes on the purchase of labour power as a factor of production. Industrial union is here differentiated from other organizations or associations by the emphasis on the pursuit of better improved condition of service for members.

            Sidney and Beatrice Webb (1920) offer the following definitions of industrial union:

                 A continuous association of wage earners for the purpose of maintaining or improving the condition of their working lives.

            This definition emphasizes the dynamic essence of industrial union being a continuous association of wage earners. However, it may be seen as to narrow since industrial unions are not merely concerned with the improvement of working condition.

            Beanc (1985) maintained that industrial union is best described as institutional representation of workers interest  both within the labour movement and in wider society and they accentuate the collective rather than the individual power resources of employers.

            The radical school of thought gives a contrasting definition of the concept. Industrial union is defined as             the conveyor belt of the workers desire to put an end  to wage slavery and radically transform the society (Hyman, 1971).

            This definition conceives industrial union as representing the means of actualizing the impeding working class  revolution which in the Marxian thought is inevitable in every capitalist society.

            The various definitions provided here reflect on the role of industrial union in the society which include among others

-                     checking the excesses of employers;

-                     forum for actualizing the revolutionary potential of labour;

-     defend members’ interest against management action or misdeeds;

-     resistance against capitalist domination;

-     providing an opportunity for workers to be equal partners to management;

-     providing workers with a measure of collective strength;

    -     vehicle of revolutionary social change.

Many questions have been asked as to the role of industrial unions. A number of such roles can be identified. First, is  to improve the bargaining strength of the workers vis a vis the employer. This is achievable through regular consultation with the employer and management on issues relating to the terms of employment and general working condition of the workers.

   Secondly, is to protect workers from humiliating job especially with regards to the treatment of workers by the management. Industrial unions achieve this goal through rising to the defense of the workers whenever management policy tends to degrade their condition.

Thirdly, the union provide collective identity to workers while at the same time representing a  forum of collective bargaining for workers.

Fourthly, industrial union act to influence government on programmes concerning workers. As workers representatives, industrial union becomes a virile pressure group in advancing the interests of members both within the workplace and in the larger society.

      Lastly, industrial union perform social objective in cooperating with other elements the society in promoting social and economic development and advancement of the community.

The research therefore seek to evaluate the role of industrial union in managing employee grievances

1.2            STATEMENT OF THE PROBLEM

A conducive and harmonious work place environment is the bedrock of employee productivity and organizational progress. However achieving this is the responsibility of both the employer and the employee. Recent trends shows that industrial conflict between management and the employee is a recurring phenomenon arising from a number of factors of employee grievance not addressed by the management

the most common types of employee and workplace grievances include Pay and Benefits: This is the most common area of employee complaints and grievances. These grievances may involve the amount and qualifications for pay increases, pay equity for comparable work within the organization, and the cost and coverage of benefit programs. Workloads: Heavy workloads are a common employee and workplace grievance. If you work for a company that is going through lean times, you may have been asked to take on more work without a pay increase. Perhaps your employer decides not to fill a vacant position and instead assigns additional work to you and your colleagues. Such situations lead to employee frustration and dissatisfaction. Work Conditions: A safe and clean work environment is crucial to employee satisfaction and motivation. Extensive state and federal regulations protect worker health and safety. Employees who believe a company is not following applicable regulations and guidelines may decide to file a grievance. Union and Management Relations: When unions represent employees, both the union and management must avoid unfair labor practices. These illegal acts involve threatening or coercive behavior by either party designed to obtain an employee's loyalty or cooperation. The National Labor Relations Act specifies unlawful activities for employers and unions. For example, employers cannot threaten employees with termination if they vote for a union. Employees may file grievances when they experience unfair labor practices. Businesses need effective policies and procedures to resolve the different types of employee grievances. Some employees will use grievance procedures just to express frustration, while others will file a grievance to influence future contract negotiations or protest unlawful practices. In all cases, managers should strive for the most effective possible resolution. The role of the union is imperative in providing effective representation for the worker in addressing issues with management through collective bargaining for improved worker condition. Therefore the problem confronting this research is to determine the role of industrial union in managing employee grievances in the organization

1.3            RESEARCH QUESTION

1 What is  the nature of employee grievance

2  What is the  nature of industrial union

3 What is the role of industrial union in managing employee grievances in the organisation

4 What is the nature of the role of industrial union in managing employee grievances

In the Abia state civil service

1.4            OBJECTIVE OF THE STUDY

1 To determine the nature of employee grievances

2 To determine the causes and effect of employee grievances

3 To determine the nature and role of industrial union in managing employee grievance

4 To determine the nature and role of industrial union in managing employee grievance in the Abia state civil servic

1.5            SIGNIFICANCE OF THE STUDY

The research shall profer a structural appraisal of the role of industrial union in managing

Employee grievance in the organization

It shall serve as a veritable source of information to managers, union leaders and other professional in industrial relation.

1.6            STATEMENT OF HYPOTHESIS

1   Ho   Employee grievance in Abia state civil service is low

     Hi   Employee grievance in Abiastate  civil service is high

2   Ho  Employee grievance is  not given significant attention in Abia State Civil service

Hi  Employee grievance is given significant attention in Abia state civil service

3   Ho   The role of industrial union is not effective in handling employee grievance in Abia State

Civil Service

    Hi   The role of industrial union is effective in handling employee grievance in Abia State Civil service

1.7            SCOPE OF THE STUDY

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