(A CASE STUDY OF GUINNESS NIGERIA PLC)

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Job satisfaction is generally recognize in the organizational behavior field as the most vital and frequent studies attitude the concept of Job Satisfaction has been developed in many different ways by researchers and practitioners.

One of the most widely used definitions in organizational research is that of Locke (1976) who define Job satisfaction as “a pleasurable or positive emotional state resulting from the appraisal of one’s Job or job experience. It involves cognitive effective and evaluates reaction on attitude. Although recent theoretical analysis has criticized job satisfaction as been too narrow conceptually.

There are three generally accepted dimensions to job satisfaction. One of them is that Job satisfaction is emotional response to a Job situation as such it cannot be seen but inferred. Secondly, Job satisfaction is often determine by how well outcome meet or exceeds expectation. For example if organizational participant feel that they receive less reward, they may probably have a negative attitude towards their work and even their boss.

On the other hand, if they feel they are been treated fairly they are likely going to put in their best and develop a very positive attitude towards their Job. Thirdly Job satisfaction represents several related attitude.

In a nuts shell, Job satisfaction is simply how content an individual is with his or her Job. Whether he/she likes the Job or not a happy worker is a productive worker. If workers are paid regularly (amount which must be commensurate with their input), given fair supervision, challenging Job, opportunity for training and development policies and procedure security e.t.c. they will be motivated to put in their best which will in turn increase their productivity and efficiency.

1.2 STATEMENT OF THE PROBLEM

The problem of low productivity, inefficiency and workers dissatisfaction has forced many companies to fall back to work study and other technique of improvement as a solution for these lasting problem. It has been recognized that companies are complex entities that consist of element as well as workers who are affected by many internal and external factors. The satisfaction which workers receive or experience in their job is a large extent the consequence of the extent to which the various aspect of their work situation are relevant to their job valve. Problem therefore arises within companies in Nigeria in the following ways.

1.3 OBJECTIVE OF THE STUDY

The objective of the study includes the following;

(i)      To critically examine the effect of Job satisfaction in an organization.

(ii)     To know the major effect and causes of Job dissatisfaction in an organizational setting.

(iii)    To thoroughly examine the relationship between job satisfaction and performance of workers.

(iv)    To properly examine those key factors that enhance Job satisfaction in an organization.

(v)     To thoroughly examine the possible ways of improving Job satisfaction among employee’s in order to improve the productivity efficiency and effectiveness in an organization.

 

 

1.4 RESEARCH QUESTION

1.       It there any correlation between job satisfaction, productivity and efficiency?

2.       Does Job satisfaction in any way bring about increase in productivity and efficiency in an organization?

3.       To what degree does job satisfaction influence the behavior and attitude of employee’s towards their job responsibilities?

4.       What are those possible factors that may likely lead to job dissatisfaction among employee in an organization?’

5.       What are those factors that enhance Job satisfaction in an organization?

6.       How does Job satisfaction motivate employees in an organization?

1.5 STATEMENT OF HYPOTHESES

HYPOTHESES I

Ho: Workers are not motivated when they are satisfied with their job

Hi:  Workers are motivated when they are satisfied their job

HYPOTHESIS 2

Ho: Job satisfaction does not enhance increase in productivity and efficiency in an organization.

Hi: Job satisfaction enhances increase in productivity and efficiency in an organization.

1.6 SCOPE OF THE STUDY

The researcher centered on factors that could enhance job satisfaction of employees in an organization and also impediments that are likely to hamper employees’ job satisfaction. Considering fund and other limiting factors, the researcher will like to limit his findings on Guinness Nigeria Plc., as a case study.

In this sample analysis, different categories of Guinness Plc. staffs will be issued questionnaires so as to ascertain factors that cause them dissatisfaction while carrying out their different duties as well as possible solution that ameliorate the ugly trend.

1.7 SIGNIFICANCE OF THE STUDY

A critical study of firms whose major objective is to satisfy customer and make profit, yet they keep struggling with increase productivity and efficiency, our will discover that nearly all of them have organizational problem. One of such problem is job satisfaction which is an important issue to all firms. Below are some of the relevance of the study;

(i)      This study will also help to reduce industrial conflict that may possibly arise in an organization. Although conflict in an organization is inevitable but with the help of the study, the issue of industrial conflict, in an organization will be reduced to the barest minimum.

(ii)     Another significance of the study is to proffers a solution to the problem of personnel management in an organization which affects productivity and efficiency.

(iii)    It is hoped that the findings made in this study will enhance job satisfaction variable in order to promote the effectiveness and productivity of any organization.

(iv)    A firm will be able to act proactively instead of being reactive to Job dissatisfaction by discovering factors that may possibly cause job satisfaction and those that may lead to dissatisfaction. On the other hand, firm who have already encountered this problem of job dissatisfaction will take corrective measure in order to improve the relationship between management and her employees.

(v)     In this research work issue (factors) that may likely bring about Job dissatisfaction among employee and make them feel more frustrated; made lesser efforts toward job task and typically changed job more frequently in an organization will be identified and eliminated.

1.8 LIMITATION OF THIS STUDY

The study was affected by the following factors;

(i)      TIME FACTORS: The time allotted to carry out this study is short compare to the issue to be covered. it look the researcher a lot of time to gather the necessary material needed such as text book, information from internet, journal, and other publication other academic activities also contributed to one of the limiting factors.

(ii)     ATTITUDES OF RESPONDENT: Attitude of some respondent also contributed to the problem faced by the researcher. Some of the respondent could not return the questionnaire distributed to them and some were afraid to speak, some were not ready to disclose some of the vital information probably because of fear or reason best know to them.

 

 

 

1.9 OPERATIONAL DEFINITION OF TERMS

i.        JOB: Job is that smallest unit of responsibility given to an individual through which he or she contribute his or her own quota to the, achievement of organizational objective and goal.

ii.       ORGANIZATION:  Organization is a group of people who form a business club etc in order to achieve a particular goal and objective.

iii.     EMPLOYER: One who hire people (employees) to work for him for the purpose of achieving his stated aims and objectives.

iv.      PAY: This is the amount of financial remuneration which an employee receives in exchange of his input in an organization which is usually on monthly basis.

v.       FRINGE BENEFIT: These are productivity inducing Valve given to a worker which is not part of his basic pay. The purpose is to motivate the worker to put in his best in the organization.

vi.      BUSINESS: Business is any legal activities engage by man which is aimed at providing goods to make profit that will earn him a living.

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