ABSTRACT

The study investigated and evaluated job stress and its effects on job performance among members of staff at Union Bank. The study sought to find out how work-related stress could affect the productivity of staff of Union Bank in the dispensation of quality banking staff in Nigeria. In addition, it identified certain factors which contribute to job stress among staff of the Bank. The systematic sampling technique was used to select 150 participants for the study. The results of this study revealed that workload was the major cause of job stress among staff of Union Bank It was further observed that respondents, in order to relieve stress often walk around and visit other colleagues in their offices to discuss matters unrelated to work thereby affecting productivity at the Bank. Health-wise, some members of staff of the Bank had developed chronic back pain, an effect of long sitting hours at work. Management commitment to employee-related issues such as paying attention to workload conflict, supervisors recognition of outstanding output of staff and the introduction of proper stress management training programmes were perceived as significant steps which if embraced, were identified as major contributory factors that could contribute to improve productivity of staff and boost output of staff.

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND STUDY

Job stress has been of great concern to employees and other stakeholders of organizations. Job stress researchers agree that stress is a serious problem in many organizations (Cooper and Cartwright, 1994; Varca, 1999; Ornelas and Kleiner 2003). The cost of job stress is very high in many organizations in recent times. For instance, the International Labour Organisation (ILO) reports that

inefficiencies arising from job may cost up to 10 perce GNP (Midgley, 1996).

Job stress is defined as the perception of a discrepancy between environmental demands (stressors) and individual capacities to fill these demands (Topper, 2007; Vermut and Steensma, 2005; Ornels and Kleiner, 2003; Varca, 1999). Christo and Pienaar (2006) for example, argued that the causes of job stress include perceived loss of job, and security, sitting for long periods of time or heavy lifting, lack of safety, complexity of repetitiveness and lack of autonomy in the job.

In addition, job stress is caused by lack of resources and equipment; work schedules (such as working late or overtime and organizational climate are considered as contributors to employees stress. Job stress often shows high

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dissatisfaction among the employees, job mobility, burnout, poor work performance and less effective interpersonal relations at work (Manshor, Rodrigue, and Chong, 2003). Johnson (2001) similarly argued that interventions like identifying or determining the signs of stress, identifying the possible causes for the signs and developing possible proposed solutions for each signs are required.

Therefore, this research will try to find out the effects of job stress on job performance and interventions that can be applied by Management and employees to manage stress effectively at Union Bank. To acquire a deeper understanding of the variable (job stress) we will first consider the broader topic of stress in general and then zero in on the variable within the context of Union Bank.

1.2                     STATEMENT OF THE PROBLEM

The current turbulent environment in which some workers conduct their work requires that organizations examine their practices. Working in the Nigerian banking industry is an inherently stressful profession with long working hours, heavy workloads, difficult customers and conflicting demands. The physical and psychology demands of workers at the bank make them more vulnerable to high levels of stress. The effects of stress are evidenced as increased errors in data entry, high medical bills, lateness to work, low productivity and increased sick leaves. Despite the extremely negative effects of job stress on the human body and work performance, many organizations, with Union Bank not being an exception has not put in any concrete measures to address these stress-related conditions that negatively affect

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productivity. Furthermore, there has not been a conscious establishment of a linkage between job stress and its negative effect on productivity.

It is in the light of these problems that this research seeks to bring to the fore the implication of job stress on the overall performance of institutions.

1.3                     OBJECTIVES OF THE STUDY

The objectives of this study are:

1.      To examine the effects of job stress on bank workers in the performance of their job.

2.      To evaluate Management competencies for controlling and reducing stress at work.

3.      To assess the support for those people who are suffering from stress.

4.      To assess how work related stress can affect the health of workers.

1.4                     RESEARCH QUESTIONS

Based on the objectives of the study, the specific research questions to which answers

were sought are:

1.      What factors contribute to low productivity among staff of Union Bank?

2.      Are there any strategies which could be adopted to prevent or reduce stress among staff of Union Bank?

3.      What can be done to help staff of Union Bank with stress related problems?