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Title Page
Certification
Dedication
Acknowledgement
Abstract
Organization Of The Work
Table Of Contents
Chapter One
1.0 Introduction
1.1 Statement Of The Problem
1.2 Purpose Of The Study
1.3 Aims And Objectives
1.4 Scope Or Delimitation
1.5 Limitation
1.6 Assumption
1.7 Definition Of Terms
Chapter Two:
2.0 Literature Review
Chapter Three:
3.0 Description And Analysis
3.1 Fact Finding Method Used
3.2 Objective Of The Existing System
3.3 Input, Process, Output Analysis
3.4 Information Flow Diagram
3.5 Problems Of The Existing System
3.6 Justification For The New System
Chapter Four:
4.0 Design Of The New System
4.1 Output Specification And Design
4.2 Input Specification And Design
4.3 File Design
4.4 System Flow Chart
4.5 Procedure Chart
4.6 System Requirement
Chapter Five
5.0 Implementation
5.1 Program Design
5.2 Program Flowchart
5.3 Source Program
5.4 Test Run
Chapter Six
6.0 Documentation
7.0 Recommendation
7.1 Conclusion
References
INTRODUCTION
The hotel front office management information system is the
control center for the property and workers at the supervisory level
and above must be well trained and motivated in order to achieve
business objectives of high yield, high occupancy rates and above all
top quality service. in hotel front office management hotel general
manager are required to meet the challenges of day to day operation
while practicing solid future planning and controlling skills.
The technological advantages today’s hotel managers have at
their disposal and the challenges of living, training, scheduling and
empowering workers to achieve to quality result.
The top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to the standard for hotel operations. This because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customer. This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment. Using zodiac hotel lit examing the effect of computerization of hotel front office management information system in our hotels.
Zodiac hotel ltd is one of the well know hotel in Enugu and it
is a private limited company. It is located at 5/7 rangers Avenue,
Enugu.
It was established in 1979 by late honorable MR.P.N. Okeke. The administration of zodiac hotel is as follows:
Executive director, board of directors, managing director, head of department/supervisors and staff.
Make up the firm are Admin. Dept., account dept., reception,
cash office, business center telephone exchange, restaurant, bar house
keeping laundry, gardeners, reception waiters, store dept, driver
section, kitchen dept, car hire section and security dept.
1.1 STATEMENT OF PROBLEM
The present system of hotel front office management information
system in Nigeria has a lot of problem which are mentioned below.
SPEED OF OPERATION:
Speed of operation is a measure of the time lapse from when a
process starts to workers to when it end. Since the present system is
manually operated, there is tendency for the workers of checking-in a
guest, issuing of receipts checking-out a guest can take the
receptionist (front officer) hour to finish.
ACCURACY
In term of accuracy, the system is relatively slow and since it
is dependent to human effort, so inevitable, it is also prone to human
errors and omission. Example the issuing of receipts, most of the time
is not accurate. The bills prepared are sometime over charged or
undercharge and this can be very embarrassing to both guest and the
management. The overcharging or under charging could be due to the
receptionist’s carelessness or the inefficiency of the part of the
account section.
DOCUMENT INTEGRITY
This is viewed in the context of the safety, invalidity of the
records in the document files used in the report generation. In terms
of safety, the nature of the system (manual) makes it vulnerable to
left, fire or accidental destruction. This makes the system unsafe as
the time needed to replace lost data or files in enormously large
COST:
This is the greatest problem of the hotel. The hotel tends to loose a lot of money running the hotel manually.
TIME:
Going by the present system of operation time is consumed in the
handling of operation and management of information in the hotel.
These problem and many other not listed above due limitations, form the basis of this write-up
1.2 PURPOSE OF STUDY
This study is designed to help the hotel front office to handle
the flow and use of information in the hotel operation effectively.
This study also tries to give an in dept looking in the easiest and most
effective way for the growth and development of hotel industry in the
country.
Finally, the study will help new investors in the hotel industry to make the right decision and steps needed to start up a hotel.
1.3 AIMS AND OBJECTIVE OF THE STUDY
The objectives of the study are as follows:
1. To provide better service for the various guests either
permanent, temporary or causal guest that comes to lodge or stay in the
hotel.
2. To produce a system where information and output report will
be produced much faster, more accurately and more detailed to
management and guest of hotel.
3. To keep records that are compact, integrated and updated.
1.4 SCOPE OF THE STUDY
This study is armed at finding out how effective the
computerization of a hotel front office management information system
will improve the operation of the hotel system in small hotels.
However, out of the several departments that makes up the hotel. This
research project is restricted to only one section reception (front
office) section
1.5 LIMITATION
The following constraints were faced by the researcher and
limited the effort in the developing of a comprehensive package needed
in a hotel industry.
1. TIME: This project work has one semester time limit. It
would have been desirable for a longer period of time for the
development of a package for the hotel
2. INFORMATION: For some security reason, access to some vital information were derived by the management of the zodiac hotel ltd
1.6 ASSUMPTION
Due to insufficient information, I assumed the following:
1. The records of the information, about the guest has not be computerized.
2. The people that are going to use the software computer literate
1.7 DEFINITION OF TERMS
1. GUEST: This guest are used in the contest of the work refers
to individual, companies or corporate bodies who spends some time in the
hotel either as permanent, temporary or casual guest
2. RECEIPTS: This is a place of paper which contains the description of expenditure and amount paid for a service by the guest and also include is the name and address of guest.
SYSTEM FILE
1. ARRIVAL FILE: This is master file consisting of the guest
name, companies name and address, state, country, nationality,
profession etc. which also include the mode of payment to be used by
the guest.
2. MENU FILE: This is a transaction file used in the new system. It consists of the descriptions of food, the price of the good and the menu code
3. REST FILE: This is also a transaction file that consist
information bill, the about restaurant bill, the room price reference
number, dates etc.
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