TABLE OF CONTENTS

 

Cover Page          

Title Page    ---      ---      ---      ---      ---      ---      ---      ---      ---      i

Declaration           ---      ---      ---      ---      ---      ---      ---      ---      ---      ii

Certification         ---      ---      ---      ---      ---      ---      ---      ---      ---      iii

Dedication  ---      ---      ---      ---      ---      ---      ---      ---      ---      iv

Acknowledgment ---      ---      ---      ---      ---      ---      ---      ---      v

Table of Contents ---      ---      ---      ---      ---      ---      ---      ---      vi

List of Tables       ---      ---      ---      ---      ---      ---      ---      ---      viii

List of Figures      ---      ---      ---      ---      ---      ---      ---      ---      ix

Abstract      ---      ---      ---      ---      ---      ---      ---      ---      ---      x

CHAPTER ONE

1.1            Introduction         ---      ---      ---      ---      ---      ---      ---      ---      1

1.2            Research Problem ---      ---      ---      ---      ---      ---      ---      3

1.3            Purpose of the Study     ---      ---      ---      ---      ---      ---      4

1.4            Objectives of the Study  ---      ---      ---      ---      ---      ---      4

1.5            Research Questions       ---      ---      ---      ---      ---      ---      4

1.6            Significance of the Study         ---      ---      ---      ---      ---      ---      5

1.7            Scope of the Study        ---      ---      ---      ---      ---      ---      ---      6

1.8            Limitation of the Study  ---      ---      ---      ---      ---      ---      6

1.9            Definition of Terms       ---      ---      ---      ---      ---      ---      7

 

CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1     The Nature of Industrial Conflict      ---      ---      ---      ---      8

2.2     Level of Conflict   ---      ---      ---      ---      ---      ---      ---      10

2.3     Sources of Industrial Conflict  ---      ---      ---      ---      ---      13

2.4     The Effect/Consequences of Industrial Conflict   ---      ---      14

2.5     The Effect of Industrial Conflict on Productivity ---      ---      16

2.6     The Effect of Industrial Conflict on Profitability  ---      ---      19

2.7     Conflict Management Techniques     ---      ---      ---      ---      19

CHAPTER THREE: RESEARCH DESIGN AND PROCEDURE

3.1     Area of Study       ---      ---      ---      ---      ---      ---      ---      23

3.2     Population of the Study ---      ---      ---      ---      ---      ---      23

3.3     Sample Determination and Sampling Technique ---      ---      24

3.4     Sources of Data    ---      ---      ---      ---      ---      ---      ---      24

3.5     Method of Data Collection      ---      ---      ---      ---      ---      24

3.6     Data Presentation and Analyses                 ---      ---      ---      ---      25

CHAPTER FOUR: DATA PRESENTATION AND ANALYSES

4.1     Introduction         ---      ---      ---      ---      ---      ---      ---      ---      26

4.2     Data Presentation ---      ---      ---      ---      ---      ---      ---      26

4.3     Data Analyses      ---      ---      ---      ---      ---      ---      ---      27

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1     Introduction         ---      ---      ---      ---      ---      ---      ---      ---      33

5.2     Summary    ---      ---      ---      ---      ---      ---      ---      ---      33

5.3     Conclusion ---      ---      ---      ---      ---      ---      ---      ---      35

5.4     Recommendations         ---      ---      ---      ---      ---      ---      ---      36

          References 

          Appendix

LIST OF TABLES

4.1              ---      ---      ---      ---      ---      ---      ---      ---                  26

4.2      Percentage of Respondent on the Sources of Conflict in Banks ---   27

4.3      Percentage of Respondents on the Effect of Industrial

Conflict on Banking Institutions       ---      ---      ---      ---      29

4.4      Percentage of Respondents on the Effect Conflict has on

Productivity         ---      ---      ---      ---      ---      ---      ---      30

4.5      Percentage of Respondents on Industrial Conflict has on

Profitability in Banks   ---      ---      ---      ---      ---      ---      31

4.6      Perceptions of Respondents on ways of managing Conflict in

Banks ---     ---      ---      ---      ---      ---      ---      ---      ---      32

 

LIST OF FIGURES

Fig. 1: Level of Conflict: Adopted (Mealier and Latham, 1996:498) – 11

Fig. 1: Inverted U function of Conflict                 ---      ---      ---      ---      - 16

ABSTRACT

This research was undertaken to assess the Impact of Industrial Conflict on the Performance of Business Organization with particular reference to First Bank of Nigeria Plc, Abak Branch. To carry out this work successfully, four (4) research questions were posed as a guide, thus, what are the causes of industrial conflict? What are the effects of industrial conflict on banking institutions? To mention but few, the entire staffs of First Bank, Abak branch (25) were considered for the study. Data obtained from the respondents was through the use of questionnaire, structured interview system, and was analyzed using simple percentages. Findings revealed that industrial conflict decreases productivity and profitability of the bank (First Bank of Nigeria Plc, Abak Branch). Based on the finding, it was recommended that management should ensure that there should be no system conflict and that each Department should act in the best interest of the bank. Also, management should enjoy trained and qualified staff which will help the bank to handle conflict problems for positive result.