THE IMPACT OF INDUSTRIAL CONFLICT ON THE PERFORMANCE OF BUSINESS ORGANIZATION (A STUDY OF FIRST BANK OF NIGERIA PLC, ABAK BRANCH)

THE IMPACT OF INDUSTRIAL CONFLICT ON THE PERFORMANCE OF BUSINESS ORGANIZATION (A STUDY OF FIRST BANK OF NIGERIA PLC, ABAK BRANCH)

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  • Major Attributes are Abstract, All Chapters, Figures, Appendix, References.
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TABLE OF CONTENTS

 

Cover Page          

Title Page    ---      ---      ---      ---      ---      ---      ---      ---      ---      i

Declaration           ---      ---      ---      ---      ---      ---      ---      ---      ---      ii

Certification         ---      ---      ---      ---      ---      ---      ---      ---      ---      iii

Dedication  ---      ---      ---      ---      ---      ---      ---      ---      ---      iv

Acknowledgment ---      ---      ---      ---      ---      ---      ---      ---      v

Table of Contents ---      ---      ---      ---      ---      ---      ---      ---      vi

List of Tables       ---      ---      ---      ---      ---      ---      ---      ---      viii

List of Figures      ---      ---      ---      ---      ---      ---      ---      ---      ix

Abstract      ---      ---      ---      ---      ---      ---      ---      ---      ---      x

CHAPTER ONE

1.1            Introduction         ---      ---      ---      ---      ---      ---      ---      ---      1

1.2            Research Problem ---      ---      ---      ---      ---      ---      ---      3

1.3            Purpose of the Study     ---      ---      ---      ---      ---      ---      4

1.4            Objectives of the Study  ---      ---      ---      ---      ---      ---      4

1.5            Research Questions       ---      ---      ---      ---      ---      ---      4

1.6            Significance of the Study         ---      ---      ---      ---      ---      ---      5

1.7            Scope of the Study        ---      ---      ---      ---      ---      ---      ---      6

1.8            Limitation of the Study  ---      ---      ---      ---      ---      ---      6

1.9            Definition of Terms       ---      ---      ---      ---      ---      ---      7

 

CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1     The Nature of Industrial Conflict      ---      ---      ---      ---      8

2.2     Level of Conflict   ---      ---      ---      ---      ---      ---      ---      10

2.3     Sources of Industrial Conflict  ---      ---      ---      ---      ---      13

2.4     The Effect/Consequences of Industrial Conflict   ---      ---      14

2.5     The Effect of Industrial Conflict on Productivity ---      ---      16

2.6     The Effect of Industrial Conflict on Profitability  ---      ---      19

2.7     Conflict Management Techniques     ---      ---      ---      ---      19

CHAPTER THREE: RESEARCH DESIGN AND PROCEDURE

3.1     Area of Study       ---      ---      ---      ---      ---      ---      ---      23

3.2     Population of the Study ---      ---      ---      ---      ---      ---      23

3.3     Sample Determination and Sampling Technique ---      ---      24

3.4     Sources of Data    ---      ---      ---      ---      ---      ---      ---      24

3.5     Method of Data Collection      ---      ---      ---      ---      ---      24

3.6     Data Presentation and Analyses                 ---      ---      ---      ---      25

CHAPTER FOUR: DATA PRESENTATION AND ANALYSES

4.1     Introduction         ---      ---      ---      ---      ---      ---      ---      ---      26

4.2     Data Presentation ---      ---      ---      ---      ---      ---      ---      26

4.3     Data Analyses      ---      ---      ---      ---      ---      ---      ---      27

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1     Introduction         ---      ---      ---      ---      ---      ---      ---      ---      33

5.2     Summary    ---      ---      ---      ---      ---      ---      ---      ---      33

5.3     Conclusion ---      ---      ---      ---      ---      ---      ---      ---      35

5.4     Recommendations         ---      ---      ---      ---      ---      ---      ---      36

          References 

          Appendix


LIST OF TABLES

4.1              ---      ---      ---      ---      ---      ---      ---      ---                  26

4.2      Percentage of Respondent on the Sources of Conflict in Banks ---   27

4.3      Percentage of Respondents on the Effect of Industrial

Conflict on Banking Institutions       ---      ---      ---      ---      29

4.4      Percentage of Respondents on the Effect Conflict has on

Productivity         ---      ---      ---      ---      ---      ---      ---      30

4.5      Percentage of Respondents on Industrial Conflict has on

Profitability in Banks   ---      ---      ---      ---      ---      ---      31

4.6      Perceptions of Respondents on ways of managing Conflict in

Banks ---     ---      ---      ---      ---      ---      ---      ---      ---      32


 

LIST OF FIGURES

Fig. 1: Level of Conflict: Adopted (Mealier and Latham, 1996:498) – 11

Fig. 1: Inverted U function of Conflict                 ---      ---      ---      ---      - 16


ABSTRACT

This research was undertaken to assess the Impact of Industrial Conflict on the Performance of Business Organization with particular reference to First Bank of Nigeria Plc, Abak Branch. To carry out this work successfully, four (4) research questions were posed as a guide, thus, what are the causes of industrial conflict? What are the effects of industrial conflict on banking institutions? To mention but few, the entire staffs of First Bank, Abak branch (25) were considered for the study. Data obtained from the respondents was through the use of questionnaire, structured interview system, and was analyzed using simple percentages. Findings revealed that industrial conflict decreases productivity and profitability of the bank (First Bank of Nigeria Plc, Abak Branch). Based on the finding, it was recommended that management should ensure that there should be no system conflict and that each Department should act in the best interest of the bank. Also, management should enjoy trained and qualified staff which will help the bank to handle conflict problems for positive result.



CHAPTER ONE

 

1.1            INTRODUCTION

Conflict is inevitable in today’s complex and changing organization. It is one of the features of every organization. Any conflict within an organization can lead potentially to a major confrontation, between the disagreeing parties. When this occurs, the disagreeing employees, the organization and third party individuals run the risk of incurring significant loss. Pondy (1967) describes conflict “as an episodic aberration that would periodically disrupt the harmony and stability of an effective organization.” Organizations are cooperative, purposeful system that occasionally experience conflict or breakdown in co-operation. The alternative is that conflict “is very essence of what an organization is as if conflict is not happening, then organization has no reason for existence (Mealier and Latham, 1996:493-494).

According to Robbins (1978:67) “Conflict is necessary if organizations are going to survive.” By accepting that conflict is inevitable, and in certain instances desired, the issue becomes how to manage conflict effectively so that positive consequences out weight negative consequences.

When this occurs, the resullt of conflict can be increased productivity improved intrapersonal relationships, increased employee creativity, and an increased likelihood of organizational success. Umoh (2002:21) opines thus, “The success of an organization depends on its conflict management capabilities.” Man always tends to view conflict as negative or harmful and therefore to be repressed or eliminated quickly. All institutions hate it, hence managers always use all means to prevent or resolve conflict quickly. But conflicts are not always dysfunctional. Some conflicts can increase production and performance, can lead to innovation and greater understanding; can reduce boredom, and help in pursuit and attainment of personal goals. It can stimulate organization changes.

Mealier and Latham (1996:496) see conflict differently, and stated thus, “conflict can divert energy from the real risk, destroys morale, polarizes individuals and groups, deepens differences, obstruct co-operative action, creates suspicion and distrust and decreases productivity. Banks in the pursuit of their objectives encounter/experience conflict between their employees and customers. Therefore, considering the positive and negative consequences of conflict, it becomes necessary to carry out a study to examine the impact of industrial conflict on the performance of business organization, a study of First Bank of Nigeria Plc, Abak.

1.2            RESEARCH PROBLEMS

Banks are planned and well-organized administrative or business structure with certain unmediated and/future set objectives or goals. To achieve the objectives, banks require the services of employees, patronage of customers and labour unions. Failure to meet and/or align the objectives of these individual groups to the objectives of the organization, are more likely to generate conflict in the organization. There are many cases of such conflict in banks today and in recent times, banks embarked on strike. The problem is that many customers were frustrated and disorganized, and the harmony and stability of an effective organization was disrupted. Consequently, banks experience low productivity and decline in profitability.

1.3            PURPOSE OF THE STUDY

The study is aim at examining the impact of industrial conflict on the performance of business organizations, a study of First Bank of Nigeria Plc, Abak branch.

 


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