THE EFFECT OF COMMUNICATION GAP IN THE ACHIEVEMENT OF ORGANISATIONAL GOAL (A CASE STUDY OF NIGERIA BOTTLING COMPANY Onitsha)

THE EFFECT OF COMMUNICATION GAP IN THE ACHIEVEMENT OF ORGANISATIONAL GOAL (A CASE STUDY OF NIGERIA BOTTLING COMPANY Onitsha)

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  • Study Level: BTech, BSc, BEng, BA, HND, ND or NCE.
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ABSTRACT

In writing an abstract, the researcher needs to write on how he or she intends carrying out a study. The topic of this project is The Effect of Communication Gap in the Achievement of organizational Goal using Nigerian Bottling Company Plc Onitsha as a case study. Having gone to the Nigerian Bottling Company Plc for a research on how I intend carrying out this work.

The objective of the work is find out the extent to which the Effect of Communication Gap contributes to organizational peace / war.

The purpose of this study are as follows:

-                     Find out how effective communication is as one of management functions (its effects on smooth performance of an organization)

-                     To examine the most appropriate way for the smooth performance of an organization.

-                     The lack of proper communication facilities can hinder or promote passing information effectively in a given concept.

This method of data collection is mostly from primary sources i.e questionnaires will be administered to both executive and non executive staff of the organization.

This project is divided into five chapters with specific topic: chapter deals with background of study, statement of the problem, purpose of the study, scope and limitations of the study, statement of problems. It can be seen that the reader is immediately brought into the main body at the research work in this chapter.

-                     Chapter two deals with the frame work, which consist of literature review, meaning of communication. Also the reader will learn about purposes of communication, importance, process etc.

-                     Chapter Three will be based on the design of study which specifically deals with sources of data.

-                     Chapter Four will enable the reader to know how to present, analyse the data.

-                     Chapter Five then consists of summary of findings, recommendations and conclusions.

My recommendation will be made in order to know whether it can help to overcome some of the problems of communication gap in achieving organizational goals.

CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

Communication is a very vital tools in carrying out our day today activities which makes the saying that if you don’t say here I am nobody will say there you are unique and outstanding from every business firms world wide today. Everyone needs communication with people around to share experience jobs, frustration, hopes and fears. From childhood we all learn how to communicate, as children, we are able to recognize and identify happiness and annoyance in our parents faces or words. And at school, we learn how to write and interpret numbers and diagram, we also came to understand the silent language of communication expressed in faces, gestures and body movement that is the body language of non verbal communication. This arrays of skills has helped us to be active members of the family, school and work group.

It is only when people have come to know others through work, play or study that they prepared to open up and to trust others with a share of themselves, their inner thought reactions and feelings.

According to Chester Bernard the first executive function is to maintain a system of communication which is fundamental to the existence of any organizational communication function. Which is the means by which social inputs are fed into social system or organization the means by which behaviour is modified, changed is affected, information is made productive and goals are achieved be it in business, military etc.

Every organization is established to achieve a set objectives for example certain business organization are set up for profit making by the provision of goods and service. While others are set up mainly for the provision of service by training high level of manpower for both in the public and private sector of the economy.

However the defined objective of any organization have to be achieved through the instrumentality of individual person who form the basic unit of the organization. The peoples readiness to perform for the attainment of goals and objectives of an organization.

As defined by Drucker, management is concern with the direction and control of an enterprise and involves planning and the direction of the work of others. These managerial functions cannot be successfully carried out in the absence of communication. Brown defined communication as the process of transmitting ideas and thought one person to another for the purpose of creating understanding in the thinking of the person receiving the communication, Drucker made the following statement. The manager has a specific tool, information. He does not “handle” people, he motivates, guides and organize peoples to do their own work. his toll to do this is the spoken or written work. no matter whether the manager’s job is engineer, accounting or marketing effectiveness to a large extent depends on his ability to listen and to read or his ability to speak and write. It needs skill in getting his thinking across to other people as well as skill in finding out what other people are after.

The above contribution by Drucker implies that communication is needed to convey information necessary for an on going operation and secondly that communication can have an impact on the attitude of people in the organization and consequently on the general performance of the organization. Managers spend a lot of their time in order to co-ordinate human and physical resources of an organization into effective and efficient working units. It is only when the human and material element of and organization is harnessed into a working whole that the objective goals of the organization can be achieved.

Before any organization decision can be made relevant information, facts feeling and ideas must be communicated within all organization.

In recent years, communication has been tipped as a management function because of its growing importance in large organization and also because it has been realized that communication is not forced but has to be learnt.

Language, which is deemed the most important tool of communication in organization, have many features which limit their- assuredly in communication. Available statistics show that there are more than three language in Lagos State alone while the entire nation is said to have about 3000 different language. It was observed that in the organization where this research was carried out, workers were selected from almost all the ethnic groups in Nigeria with different social and cultural backgrounds. This shows that the rate of communicating effectively in organization cannot be predicted correctly. As S.I. Hayakawg had it, the meaning of words is in the words, they are in use and no word has exactly the same meaning.

1.2            STATEMENT OF THE PROBLEM

The problem of communication between persons, organization and the society as a whole can be classified into four.

i.                   People do not know how to communicate. There are proper channels of communication they are channels by which communication should be forwarded to the subordinate. An important need of a worker is to be informed about what is happening around him in his work place. Communication and information therefore are important factors in cultivating and maintaining a mutually satisfactory relationship between an employer and the employee.

ii.                No availability of proper communication facilities. There are no proper facilities for communicating due to the fact that the infrastructural facilities are not efficient for instance, the telephone facilities are not functional all the time, the radio messages, fax etc. are not working.

iii.             People are ignorant of what to communicate. Instead of communicating what is expected to be communicated, people do not know the organizational goals are, so they tend to direct their attention on what would not maximize the organization’s goals.

iv.              People are ignorant of the need to communicate. People normally imply that the lower hierarchy knows what to do but sometimes the subordinate needs to be advised on what to do before they can do it the way the upper hierarchy wants it done.

1.3            PURPOSE OF STUDY

From all that has written above, it is the aim of this study to take a segment of the seaports (Nigerian Port Authority) and study the impact of communication and the achievement of its goal.

ü To find out how effective communication is one of the management functions, that is the impact on the smooth running of the organization.

ü To examine the communication methods and find out the most appropriate way for the smooth performance of the organization.

ü How lack of proper communication facilities can hinder and or promote passing information effectively between and among people on organization.

1.4            SCOPE OF THE STUDY

The scope of this study is very wide if it has to be carried out in all the seaports in the country. This study covers the activities of the Lagos Ports Complex (LPC) Apapa Quays (APO).

In this study, attempt was made to examine the impact of communication gap the achievement of organizational goal.

1.5            RESEARCH QUESTIONS

The research questions are as given below:

i.                   Which way does communication flows in your organization?

ii.                Does management keep union abreast with the state of affairs / event in the organization?

iii.             Is their adequate consultation between management and union?

iv.              Are duties delegated in your organization?

v.                 How the industry is rated in achieving goal in relation to good communication?

1.6            RESEARCH HYPOTHESIS

Research hypothesis comprises of Ho and Hi

Where Ho   =   &


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