SECRETARIAL JOB-TASKS REQUIRED IN MODERN BUSINESS OFFICES AND IMPLICATION ON SECRETARIAL EDUCATION CURRICULUM IN TERTIARY INSTITUTIONS IN THE NORTH-CENTRAL NIGERIA

SECRETARIAL JOB-TASKS REQUIRED IN MODERN BUSINESS OFFICES AND IMPLICATION ON SECRETARIAL EDUCATION CURRICULUM IN TERTIARY INSTITUTIONS IN THE NORTH-CENTRAL NIGERIA

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ABSTRACT

The study was carried out to assess Secretarial Job-Tasks Required in Modern Business Offices and Implications in Secretarial Education Curriculum in the North-Central Nigeria.             Descriptive design was adopted for the study, and also four research questions and four null hypotheses were posited.                                             The population of the Executives and

Secretaries in both public and private organizations stood at 2,960 and 4,040, respectively. Proportionate sampling techniques were used in selecting the samples of 148 Executives and 202 Secretaries. Questionnaire was used to collect data. The Bio-data collected were analyzed using simple statistical tools frequencies and percentages. The null hypotheses 1 was tested using t-test and 2,3and 4 were tested with chi-square statistics at 0.05 level of significance. Findings among others were: The views of Secretaries and Executives did not differ on the job-tasks required by the secretary, the performance of Secretarial Education Graduates was significantly dependent on the impact of Information Technology, the performance of job-tasks in modern business offices was significantly dependent on the competencies                    acquired by                          Secretarial  Education               Students. Performance of Secretarial Education Students depended on the correction of lapses in the curriculum. It concluded that for Secretarial Education Graduates to cope with the trend of Information Technology, the curriculum of Secretarial Education needed to be re-visited to embrace what is required in modern business offices.                  In view of the findings and conclusion, the following recommendations were made: there is need for the Federal and State Ministries of Education to provide     facilities/equipment for development of .Information Technology in Institutions of learning so that Secretarial Education Students can be trained and equipped to face the challenges of modern business offices. This can be implemented through the Alumni, and National bodies of Business Education and also through volunteers. Teachers can also improvise the materials needed. The new nomenclature of Secretarial Education as Office Technology Management (OTM) with their course specification and course titles should be inculcated into the university system in order to have a uniform curriculum. This can be effective through the help of various commissions like National University Commission (NUC) and National Commission for Colleges of Education.

CHAPTER ONE

INTRODUCTION

1.1     Background to the Study

Secretarial Education is a tool for alleviating poverty. This

means that a secretarial graduate that is well traipsed, well equipped

with technological knowledge could be employed and could also be

on his/her own and as well be an employer of labour. Secretarial

Education is useful to modern business offices both private

organization, governmental organization and Non-Governmental

Organization (NGOs) in terms of employment opportunity, job

creation and self-reliance. Job-tasks can include many varied duties

– like research, typing, producing flyers, filing, transcription,

screening telephone calls, appointments, liaising with clients and

other staff members, attending meetings, composing of letters,

making travel arrangement, supervising, training staff etc. The major

role or tasks the secretary performs is to provide assistance to a

manager or managers (Amoor, 2009).

The Modern Business Office is the office gazetted with

information and communication technology devoid of the traditional

way or manual way of performing tasks.     In modern world, no

business or office can succeed without the Information and

Communication Technology.      It makes work to be done faster,

clearer, and more accurate than the traditional method of using

typewriters, duplicating machine, cutting of stencil, delay in - 16 -


transmission of message, filing in cabinets in terms of storing

information etc.    but in modern business office Information and

communication Technology had taken over every burden. Changes

as a result of offices automation, has brought about new methods in

carrying out functions performed by Secretaries in organizations. At

the centre of the new trends in the office are the office information

systems and these new trends in technological innovations place

greater responsibilities on business educators and secretarial

education students. Secretaries in the organizations of yesterday

dealt with papers, worked with manual machines, relied on postal

services for external communications and kept the office records in

files and cabinet


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