ABSTRACT

This research project is titled “The Role of the Public Complaints Commission

in    Protecting     Worker’s     Rights    against     Administrative     Injustice     and

Maladministration in Nigeria”. The research work has been prompted by the

observation made on the decline in the discharge of its roles in some state

offices of the Commission, despite overall achievement of organizational

target. The main purpose of this research therefore was to find out what must

have been responsible for the decline. To achieve this, data were collected and

interview conducted. In the data collected, simple descriptive presentations in

Annual reports were consulted. In the course of this research, findings revealed

that limitations of the Act have made a negative impact on the performance of

Commission’s staff, but that the staff encounters problems while carrying out

their respective jobs. Responses also revealed that the Commission needs to

continually conduct training programmes especially on investigation, as that

will boost staff performance.     Finally, the argument in this work is that,

although the PCC has recorded some achievements regarding the discharge of

its mandate from the time of its inception to date, it might not be rated high on

its score board.        In this regard, (the researcher/study) have made

recommendations that will have far reaching significance and they are sure to

make the commission more focused, more robust and more dynamic, if they are

judiciously implemented.

xi

CHAPTER ONE

GENERAL INTRODUCTION

1.1      BACKGROUND

Hon. Chief Justice J.V. Milvain of the trial division of the Supreme

court of Albarat, Canada delivering judgement on 6th January 1990 in the case

of “Feldbrugge V. Netherland A/100/1986 where the complainant was refused

the payment of his social benefit after he fell sick and was retired as a result of

ill health – held that the right to continue to receive benefit after sickness is