INTRODUCTION

The art of communication involves listening and speaking as well as reading and writing. Staffs need to be highly skilled in all these areas to excel in their profession. Proficient communicators receive information, understand and synthesize it and express themselves at a high level. They make excellent staffs because they are able to transmit knowledge, skills and values at the same time they communicate their caring for the students entrusted to their care. They help motivate students to learn. Communication skills are important for many professions but are crucial for teachers. Teachers communicate with students, parents, colleagues and administrators every day. Whether communicated face-to-face, on the phone, in print, electronically or through the public address system, the message must be constructed carefully and delivered clearly to be properly received. Good handwriting, spelling and grammar are very important in all forms of written communication. Communication skills involve listening as well as speaking. Staffs who listen attentively to student questions and complaints are better equipped to meet individual needs and adjust lessons where necessary. Students are also more likely to be receptive when the teacher's body language and tone of voice indicate openness and encouragement. Appropriate use of audio-visual aids also can enhance presentations and make them easier for students to follow. Staffs should communicate frequently with parents and not wait for scheduled parent-teacher interviews. Reporting good news regularly strengthens the teacher-parent relationship and makes it easier for the parent to hear bad news when necessary. Staffs who are good communicators can share negative reports about students tactfully and without suggesting blame and also state their message clearly enough so the parents understand the concern. Skillfully delivered communication can earn respect from the parents and support for working together toward a positive outcome.