ABSTRACT

Apart from the impacts of ICT on the entire societal fabric, one of the goals of Ahmadu Bello University is to be a renowned and celebrated academic institution through computerization, multi-media communication and linkage programmes. Within this framework, the University established the Institute of Computing and Information and Communication Technology (ICICT) to handle issues of computerization and ICT including e-governance. It also among other things laid a 37km fibre optic network that provides internet access to 70% of on-campus environment. Over the years however, the e-governance process of the University seems to be facing some challenges particularly on the issues of student registration and accommodation. There are perceived inadequacies in relation to ICT facilities, technical hitches, slow server response, inadequate staffing of ICICT etc. The major objective of the study therefore, was to assess the effect of e-governance on students’ management in ABU for the period 2004-2014 and with emphasis on student registration and accommodation. Specifically, the study ascertained the effect of quality of ICT infrastructure; level of student ICT utilisation; and quality of ICICT staff on student management in ABU. The study utilized both primary and secondary sources of data and used questionnaire, interview and observation as instruments for generating primary data. The data were presented and analysed using descriptive and inferential statistics. It was generally revealed that the ICT infrastructure in the University was of low quality. Also, the level of student ICT utilization and the quality of ICICT staff were equally low. The study concluded that the low quality of ICT infrastructure, low level of student ICT utilisation and low quality of ICICT staff all have a negative effect on students’ management in ABU. Among others, it was therefore, recommended that the quality of ICT infrastructure should be improved to meet the minimum standard; MIS Unit staff should provide proper orientation to students on portal usage; and that the staff strength of ICICT be increased and their training be made regular.

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