ABSTRACT

The major purpose of this study was to determine the challenges facing married female secretaries in their work places in selected business organization in owerri metropolis.

The population  of the study consisted  of 40 married female secretarial staff form the selected organizations. The entire population was used for the study. The research question were posed to guide the study A-30 items structured questionnaire was developed and validated  percentage was used to answer the research questions.

 The  major facts of the secretaries were confidential and  personnel secretaries were only the type of secretary in the elected business organizations who were married female secretaries. The married female secretaries staff has ignored to put in practice their duties, responsibilities and qualities of a good secretary and this posed to affect them in their work palce

          Family problems have reflected to the challenges that confronted them in their work places, which makes them not working as expected.

It was recommended that secretaries should reaffirm their duties, responsibilities and qualification should not be overlooked in their tenor.

Finally. Employers should device a means of training their secretaries in all areas, giving adequate motivation to them and ensuring genuine human relation respectively.

CHAPTER ONE

1.1       BACKGROUND OF THE STUDY

In every profession there is lot of challenges facing the staff depending on their profession fields. To every profession. There is lots of challenges facing them form one department to another. In higher institutions or universities, the challenges facing them both male and female workers are the workers or lecture feel cheated, when the are talking about the hierarchy people that are controlling them feel they are higher then they are by either profession or qualifications.

In a lay man language, a secretary is one who assists the boss in taking down the minutes of the meeting, writing letters. Filling incoming and outgoing correspondence of an organization.

A secretary should relate the function of the office to the whole organization. She should appropriate action independently when accurate records of proceedings and relives and relieves executive of various administrative details, coordinate and  maintains effective office procedure set by employee, establishes and  maintain harmonious working relationship with superior co-workers, subordinates, customers and clients and supplies. Ohakwe (2004).

According to (Njoku 2006) a secretary’s effort alone cannot help to improve your relationship with your boss. As a secretary, he or she must show the typewriting and this new inventory competencies require of secretaries.

According to (Ezinwa and Agomuo 2000) a secretary staff in an office with the profession qualifications of secretaries and equipped practice, mainly shorthand and typewriter that is under women with the work of every other person in the organization (Ani 2001).

According to him in the business world and essentials link in the diversification duty activities of an organization, the pivot around which organization  activities rotate, the contact between the various aims are  or variable goods  and services to customers. The challenges encountered by  married female secretaries staff in their work places varies from one business  organization to another or even the employees policy toward employment, promotion, training and advancement discriminate to customers.

In some business  organizations, promotion policy of private and other business organization and  other minatory affect them because some employees believes that women are efficient without effective because of one biological problem or another. Some of them experience sexual harassment form their supervisor to avoid dint on their married status  and reputation  may lead them to quit their job where as  it is obliged those secretarial staff must cordially relate to their supervisor to maintain their job in movement of the official duties. Despite this, some employed abuse this honor and expose these staff to problem.

A secretary who works with he boss dismisses late form her work because her special dusty in business through the attitude  or the reaction of the boss  and junior  staff or their executive. This can be because of official duty, which might lead to travel outside owerri but through the condition of their marital status and the biological career, they could not be the change range of ways in which gender discrimination is manifest in the world within the departments.

Therefore it is against this challenges that this study was undertaken to determine the challenges that face married secretaries staff in owerri municipal local government area.

1.2    STATEMENT OF THE PROBLEM

Modern office machine and equipment: Automation are always a threat to most secretaries these days. A Secretary who was trained with manual typewriter is face with the word processor and the computer in a modern office. This is the challenge a beginning secretary will face she is to understand and co-operate with the boss. The female married secretary should cope with office procedure or else she will loose her job. The female married secretarial staff think they get frustrated when they set back to ask question to the senior staff.

1.3    RESEARCH QUESTIONS

The following questions will help in solving the research problems.

i.             Which secretarial function posed challenges   to married female secretaries in selected business in owerri metropolis?

ii.           How the human relation competencies do posed challenges to married female secretaries in selected business organizations in owerri metropolis?

iii.          Does marital status of female secretaries affect occupational decision and performance?

1.4    PURPOSE OF THE STUDY

          The main purpose of the study is to evaluate the challenges and problem faced by married female secretaries in selected business organization in owerri metropolis specifically, the study will find out:

1.   Whether the secretarial function of  married female secretarial staff in selected  business in owerri metropolis pose a  problem to them

2.   Determine whether their human relations competencies are affected by marital obligation in selected business in owerri metropolis.

3.   Determine the factors responsible for these challenges.

4.   To proffer solutions to the problems facing married female secretaries in selected business.

1.5    SIGNIFICANCE OF THE STUDY

This study is significant in its attempt in bringing out the challenges of married female secretaries and additional information that extent the frontiers of knowledge in the secretarial profession as well as education. It will reveal to the married secretaries how their irregularities affect their performance and the organization as a whole. It will go no long way in helping the married female secretaries in selected business organization in owerri metropolis know how the perform their human relations function.

          This study will also reveal the cause of poor performance in secretarial functions of married female secretaries in selected business organization in owerri metropolis.

1.6    SCOPE OF THE STUDY

          The scope of this research borders around the challenges facing the married female secretaries in discharging the important duties of a secretary. Why men are scared of following their wives to remain secretaries or proposing marriage to the unmarried.

          The researcher will investigate the challenge facing the married female secretaries and to proper suggestion.

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