ABSTRACT

       This study examined the Electronic Office Equipment used by secretaries in modern Office. The purpose of this study is to determine the electronic factors that give secretaries and thereby enhance job performance and efficiency. Three (3) research questions guided the study. The respondents were 50 secretarial staff. Data c0ollected were analyzed using mean score of 3.00 and above.

       Base on these. Conclusion were reached which include  that electronic Office equipment  of secretaries  through  provision  of good working condition and  provision  of office equipment,  machinery and infrastructural facilities will greatly result in efficient job performance  of  secretaries should be employed by organizing training and retaining exercises.

CHAPTER ONE

1.0  INTRODCUTION

1.0     BACKGROUND  OF THE STUDY

The tremendous innovation in office equipment in the last few decades has caused revolutionary changes in both the nature of office work and the role of secretaries. Whitehead (1981).  This electronic office equipment innovation which are maintained  in  the  one  of computer telecommunication and information  technology  posed  a lot  of challenges to secretaries in modern business  offices. The modern business office is advanced with the use of new machines like computer for machines, electronic typewriters, word processors, telex, teletypewriters, photocopies, telecommunication equipment. These machines make up modern business offices and of skillfully utilized by secretaries, organization goals will be achieved.

Greater success has been achieved through the use of these electronic office equipment by secretaries depending on their ability to operate them. A secretary who was trained with manual typewriter is faced with the word perfect or computer in modern business office. Modern business office expert secretary to master the use of modern office equipment in view of the modern trend, Nwosu (1999).

Typewriter is the most commonly used in offices before electric typewriter was developed. The standard (18 inches) model of the manual typewriter is designed on quota, foolscap or A4 sizes of papers. Some typewriter are  pica  or bold characters which  have ten  letters on an inch or 250mm while some  are elite  or small characters which  have twelve  letters on the inch or 25mm. The manual typewriter are operated by hand, the keys are struck so that the required printers are made on the paper. Electronic-typewriters was developed and may office was equipped with it because of the advantages they have over the manual machines. The secretary exerts less physical effort and can type for much longer period than she could on the manual typewriter. Onasany (1990).

Stencil duplicator was  popular  in business offices  and  other  organizations that are  in constant  need of  large numbers copies  of written  materials. Stencil duplicators are used by secretaries to produce numbers of copies of any orientation, Ohakwe (2000).

Spirit duplicator produces tyypewriter hand written, drawn materials in a variety of colours using spirit in place ink. Spirit duplicator is so-called because the copy transcribed of inks will stencil duplicators. There are commonly used in business offices before the development of photocopying (copier) machines.

The modern business office has seen   the advantage inherent in the use of modern electronic equipment, the quality and quality of production time saving probability and cost effectives, (Jolih 2000).

In the era of great innovation in office equipment no modern business office can operate effectively in the face of office competition without the secretary’s skill in operating these machines. Computer which is the centre point of electronic office equipment as viewed as the electronic instantaneously (Eyitayo 1995)

Fax machine is used in sending facsimile copies of document electronically to other offices within or outside the country. Electronic typewriter processes special function keys and displays penal capable of displaying a few lines of text. The photocopy reproduces copies of the original documents exactly as it is. The telex, teleprinter and telephone are telecommunication machines which convey information form one office to the other within or outside the country.

Word processor is a system that is used in typing perfectly correct letter and reports by automatic typewriters which is capable of making decisions according to pre-coded instructions.

The implication for employment of secretaries in modern business offices required the ability, knowledge and competence, the secretary has in processing and disseminating. Communication information with this electronic equipment (smith 1981). The machine performs different function and as such, the secretary must be versatile in all to advice organization goals. The equipment are expected to make considerable impact on the work of the modern business offices of the secretaries posses equipment know-how and awareness needed to put the equipment into effective use. The ability or knowledge applied by secretaries in the use of these modern electronic equipment determines the level of success to the achieved in modern business offices.

1.2     STATEMENT  OF THE PROBLEM

Modern business offices have seen numerous advantages arising. These equipment are installed for effective and efficient business performance. The facilities are expected to make considerable impact on the works of the modern business if the secretaries’ posses the technical know-how and awareness needed to put the facilities into use.

This paper is faced with the problem of generating data on the office skills required of secretaries in modern business offices. The secretaries lack skill in granting computer, fax machines, electronic typewriters, word processors, telex teleprinter, photocopies and telephone. If they should posses the skill required of them, the modern business will rear the benefits of electronic equipments.

1.3     THE PURPOSE  OF THE STUDY

The main purpose of this paper is to ascertain the electronic equipment used by secretaries in modern business offices, specifically, the study will attempt to:

1.          Find out the office equipment used by secretaries and the ability in operating computers/word processors and electronic typewriters in modern business offices.

2.           Determine the offices skill required of secretaries in operating for machine and telecommunication equipment in modern business offices.

3.          Find out the ability of secretaries in operating photocopies in modern business offices.

1.4     SIGNIFICANCE OF THE STUDY

The significance of this paper in its attempt to name secretaries has the technical know-how and appreciates the role of these equipments in carrying out their secretarial functions. In this regard the secretaries will be able to make comparison between level of their performance and status and that as their counterparts in non-, modern business.

The paper  is as well significant in that it will  be  of great assistance to  business either in the  modern  office and also to government establishment who  may  use it as a references  material in directing their actions.

Institutions as higher learning especially department of offices technology and management vocational and technical education schools can use the study of update their curriculum.

1.5  RESEARCH QUESTION

The following research questions were formulated to guide the research study.

1.          How does the introduction of equipment affect the job performance of secretaries in selected offices.

2.          What challenges does automation pose to secretaries in some office.

3.          What are the changes that have been associated with the introduction of equipment.

1.6     SCOPE OF THE STUDY

The study is limited to finding the affects of equipment on secretary’s job performance in selected office. Secretary with the qualification of H.N.D, BA or Bsc and above are selected due to their experience in secretarial profession.

This study would also look at the availability of modern office equipment and the challenges these machine pose on the secretaries performances.

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