ABSTRACT

This research project is on Bureaucracy and efficiency (A case study of Enugu State civil service). It is been carried out to assess the level of efficiency in the bureaucracy and the functions of the bureaucracy. It is hoped that the study will help to educate civil servants on their expected roles and factors that can make them to be more efficient in the delivery of social service to the citizenry. The work contains five chapters. The researcher adopted the bureaucratic theory as the theoretical frame work. The bureaucratic theory lays emphasis on the adherence of the idea type principles of bureaucracy as advocated by Max Weber. In the course of the research work, the researcher discovered several issues about the bureaucracy and efficiency among which; are that disregard of administrative ethics as one of the major causes of inefficiency in the civil service. It was equally discovered that there has emerged new approaches that are better than the idea type. Meanwhile the researcher therefore suggest recommends that civil servants should be enlightened on the need to be administratively ethical. There is also the need to shift from the out model Max Weber’s idea type to the new approaches. The research work is very educative, informative and interesting.

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF STUDY

In view of the fact that ethics and morality are the norms of every descent society, and the bedrock on which wholesome, efficient just and prosperous bureaucracy can be built upon, there is the need to stress on the importance of efficiency in the civil service. There is no gain saying the fact that effective, efficient, patriotic, and committed public servants who should be accountable for their stewardship are desirable for any nation to match forward.

However, it is of note that our civil servants have become reckless and blatant. Our civil servants now bend the rules and are involved in wide spectrum of acts such as accepting gratification, concealing offences relating to corruption, fraudulent acquisition of property, fraudulent receipt of property, deliberate frustration of investigation, making false statements or returns, bribery of public officials, dealing with property acquired through gratification.

Also worthy of note among many civil servants include, unethical behaviour such as refusal to proceed on transfer or accept posting, habitual lateness to work, deliberate delay in treating official document, unauthorized removal of public records immoral and unruly behaviour, foul language, lethargy, apathy, laziness, rudeness to

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members of the public, malingering, presenting false sick certificates in order to go and attend to private businesses and a host of other deplorable attitudes. This is the area in which the civil service is in need of immediate drastic attention.

The public expect the civil servants to demonstrate initiative, resourcefulness, and managerial skill. These could be achieved through strict observance of administrative ethics. This research project examines critically the concepts of administrative ethics with reference to its application in the civil service.

In the 19th century, a British liberal Lord Acton said "All power tends to corrupt and absolute power corrupts absolutely". Though power is hardly ever be absolute, it is expected that those in authority should act within the framework of the law. Administrative executives should be limited by what their subjects and subordinates stand for. It is important to remind those who wield authority to the members of the public that the power enjoyed by them is to enable them achieve the goals of the government.

Authority in the civil service has to be for the general welfare of the public and not for the private or personal gains of departmental or divisional heads. Authority should not be exercised in a manner to advance the interest of a family, clique or ethnic group. Officers in authority should ensure that all those under them are given the same

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opportunities  in  accordance  with  laid  down  principles  and  rules.

Preferential treatment for any officer or class amounts to favoritism.

It is often said of an individual that if character is lost, everything is lost, it is in a bid to ensure and sustain good character and high professional conduct that administrative ethics are enshrined in the civil service hand book, public service rules and financial regulations for use-by civil servants for strict adherence so as to ensure efficiency in services delivery .

Bureaucratic efficiency could be achieved through adherence to administrative ethics. It is a state in which civil servants discharge their official duties in strict compliance with public laws and regulations and in keeping with public will. It means being pedantic. It is a moral and legal liability of public officers to discharge their lawful duties for which they are paid from public purse in accordance with the terms of their appointment and in keeping with the statutory provisions governing the lawful performance of their duties. It is the moral principles required of civil servants in the course of their daily duties.

Administrative ethics is an essential condition for civil service efficiency and high productivity and a solid foundation for the growth and development of the bureaucracy It enhances public accountability, great responsiveness to public interest and general

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public satisfaction. It instills in the civil servants high standard of conduct. In fact the importance of administrative ethics cannot be overemphasized.

Britain was the first country that developed a democratic type of professional code for the civil servants. Till date, the British civil service is well known for its efficiency Nigeria after its independence borrowed its civil service pattern from Britain. Since then, the country has developed a professional code of ethics for its civil service. However, it contains authoritarian, bureaucratic and other non democratic elements besides the usual ethics. They are contained in the civil services handbook.

The interest of the researcher was drawn following cases of inefficiency in the civil service. For this reason, the researcher considers it necessary to evaluate the bureaucracy and determine factors that hinder its efficiency and suggest ways of enhancing its efficiency.

1.2       STATEMENT OF RESEARCH PROBLEM

The Nigerian bureaucracy has indeed come long way from its inception during the colonial era till the present. It has received some kudos and many hard knocks. It has been reformed, ‗reviewed‘, restructured, yet has remained basically the same.

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