CHAPTER ONE

INTRODUCTION  AND  BACKGROUND  TO  THE  RESEARCH

PROBLEM.

To make the best use of people as a valuable resource of the organization, attention must be given to the relationship between staff, and the nature and content of their jobs. The nature of the work organization and the design of jobs can have a significant effect on the job satisfaction of the staff. Job satisfaction is defined as an individual’s reaction to the job experience. Berry (1997). However, my interest was aroused in carrying out this research in view of certain attitudes, feelings and abilities being exhibited by the officers of the Nigeria immigration service, Anambra state command in respect to their job. Hence, the need for the study; in order to determine how variables such as pay, promotion, benefits, supervisor, co-works, work conditions, safety, communication, productivity and the work itself influence the way the officers feel about the job. Each of these factors figures into an individual’s job satisfaction differently. Also, this paper highlights the importance of organizational commitment for effective research. Herscovich and Meyer defined organizational commitment as the degree to which an employee identifies with the goals and values of the organization and is willing to exert effort to make it succeed. My interest was also aroused to carry out this study in order to establish the degree of commitment towards the goals and values of the Nigeria Immigration service by its officers. It has been suggested by Cyert and March (1963), Mangham (1979) and Mintzerg (1983) that an

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organization is really a coalition of interest groups, where political processes are inevitable part of everyday life. Coopey and Hartley (1991) argue that if employees are expected and encouraged to commit themselves tightly to a single set of values and goals they will not be able to cope with the ambiguities and uncertainties that are endemic in organizational life in terms of change. Values can be defined in ways that allow for freedom of choice within broad guidelines.

STATEMENT OF RESEARCH PROBLEM

1.          Is there a relationship between job satisfaction and organisational commitment among the Nigeria immigration officers in Anambra State?

2.          Are variables such as pay, promotions, supervisor, co-workers, security of job and the job itself influence the overall performance of the Nigeria immigration officers in Anambra State?

3.           To what degree is the officers of the Nigeria immigration service in Anambra State committed to the goals and values of the service?

4.          To what extent are the officers of the Nigeria Immigration service, Anambra State Command satisfied with their job?

5.          What is the general assessment of the job by the officers of the Nigeria Immigration service in Anambra State?

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AIM OF THE RESEARCH

Goals such as the good of the organization or effective performance at work may provide a degree of motivation for some employees, who could be regarded as committed in so far as they feel they own the relationship between job satisfaction and organisational commitment among the Nigeria Immigration workers.

SIGNIFICANCE OF THE STUDY

This is to relate the achievement of excellence to getting the whole hearted commitment of the work force of the Nigeria Immigration service, Anambra state command. The study can provide feedback that recognizes the contribution of officers and can spell out the significance of the work they do.

OPERATIONAL DEFINITION OF KEY CONCEPTS.

Job satisfaction:- This can be defined as a pleasurable emotional state resulting from the appraisal of one’s job; an effective reaction to one’s job, and an attitude towards one’s job Weiss (2002).

Job satisfaction describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be.

Workers:- This comprises of the whole male and female officers of the immigration service, Anambra state command; that participated in the study.