The
significance of this project is to:
- Provide a Standard help desk software that handles complex databases of staffs queries and profiles, call rep0rts, resolution logs, and service level agreements.
- Resolve their employee
support
issues quickly and consistently
with the use of help desk software.
- Automates tasks such as: ticket categorization and prioritization, ticket routing,
alerts and notifications, ticket
status management, and so on.
- Cut down workload as many tasks such as issue tracking, assigning, and ticket management can be aut0mated.
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