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ABSTRACT
The study was guided by the writings of Elashmawi and
Harris, (1993) who have argued that a fuller understanding of
organizations is a vital ingredient at every forward step of the career
process, and that communication is a primary element for understanding
how organizations function and how members of the organization should,
even must, behave in organizations if they are to advance their careers.
The
study was carried out at the Ibarapa East local government area of Oyo
state, Nigeria. A sample of 100 respondents was involved in the research
and they were picked through random stratified sampling save for seven
heads of departments who were purposefully selected by virtue of their
positions and possession of key information.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In workplaces, ineffective communication is a serious problem and can
be costly to an organization. The impact can be devastating to the
parties involved. Some of the results include: Loss of business,
customers, products, goods, services, employee turnover, loss of
productivity, absenteeism, sabotage, injury and accidents, sick leave
and so on. The main purpose of this study is to identify the effects of
ineffective communication on organizational efficiency and to find out
the strategies for improving on communication at the workplace so that
employee efficiency can be enhanced. The specific objectives of the
study included finding out the factors, levels, types and effects of
ineffective communication at the workplace.
This chapter gives a
background to the study of communication and its effects on worker
efficiency and productivity. It begins with a brief background detailing
the studies that have been done on communication over the last few
decades. A theoretical framework is also given on which the study is
anchored. Other areas given in this section are the statement of the
problem, the purpose of the study, research objectives, and research
questions, significance of the study and definition of terms.
Communication
is widely used in running almost all organizations effectively.
Effective communication is essential for any business or organization to
prosper. It cuts out on wasted time and provides both customers and
employees with the necessary tools to succeed and find satisfaction.
When communication is not effective, the end result is an increase in
production time and a decrease in the bottom line. In order to avoid
this outcome, effective communication must be in place (Joey, 2002).
Consequently
communication can be defined as the ?exchange of information between a
sender and a receiver, and the inference (perception) of meaning between
the individuals involved (Bowditch et al, 1997).
Analysis of this
exchange reveals that communication is a two way process consisting of
consecutively linked elements. Managers who understand this process can
analyze their own communication patterns as well as design communication
programs that fit organizational needs (Kinicki & Kreitner, 2006).
Communication
is rather complex to define in a single sentence. In a glimpse,
however, it has many types which include: interpersonal communication;
intrapersonal; group communication; public communication; mass
communication; and online or machine- assisted communication (Gamble and
Gamble, 2002). Interpersonal communication means to interact with
another person, while intrapersonal means to interact with oneself, or
to reason with or evaluate self. Group communication, on the other hand,
is defined as the process of interacting with a limited number of
others, work to share information, develop ideas, make decisions, solve
problems, offer support, or have fun.
Communication is not just
important to an organization, but is an important component in everyday
human life. Gamble, et al has stated that: ?Communication is the core of
our humanness?, and that ?how we communicate with each other shapes our
lives and our world?. Communicative skills help humans to reach out to
one another or to confront events that challenge our flexibility,
integrity, expressiveness and critical thinking skills (Gamble and
Gamble, 2002).
From the forgoing analysis it is important to note
that every managerial function and activity involves some form of direct
or indirect communication. Whether planning and organizing or directing
and leading, managers find themselves communicating with and through
others.
Managerial decisions and organizational policies are
ineffective unless they are understood by those responsible for enacting
them. Ineffective communication can clearly affect a company?s
efficiency leading to a drop in its share price. Moreover, effective
communication is critical for employee efficiency and job satisfaction
(Kinicki & Kreitner, 2006).
The Ibarapa East local government
council, Oyo state is an organization which has over 200 employees. This
calls for a well managed communication process in order to make the
operations of the company efficient. This study intends to understand
the processes of communication in the case study whether they do bring
positive or negative results.
1.2 STATEMENT OF THE PROBLEM
Communication contributes effectively
towards the organizational success. This is only done if it is used to
perform its key functions of: controlling, motivating, emotional
expressions and decision making. In organization like the Ibarapa East
local government council, miscommunication is inevitable. Several
research and organizational reports point out that positive
communication is one of the most important factors that help build
effective employee efficiency.
This study strived to enumerate some
of the strategies to resolve ineffective communication. The objectives
of the study were being to establish the channels of communication at
the case study, the factors for ineffective communication and the
effects of communication on efficiency. For the Ibarapa east local
government council, miscommunication can lead to ineffective customer
attention and ineffective record keeping leading to ineffective
efficiency, moral, efficiency and lose of revenue. Therefore, there is
need to investigate the effects of communication so as to come up with
recommendations that will help the company control the negative effects
of ineffective communication.
1.3 PURPOSE OF THE STUDY
The main purpose of the study was to determine the effects of ineffective communication in organization efficiency.
1.4 RESEARCH OBJECTIVES.
The general objective of this study is to
investigate how effective communication affects organizational
efficiency at the Ibarapa East local government council. More
specifically, the study sought to:
i) Establish the factors that contribute to ineffective communication.
ii) Determine the effects of communication on employee efficiency in the organization.
iii) Determine the various strategies used to improve communication at Ibarapa East local government council.
iv) To identify the channels of communication in an organization
v) To examine the effectiveness of the communication techniques employed
1.5 RESEARCH QUESTIONS
To achieve the objectives of the study, the research sought to answer the following questions:
i) What are the effects of ineffective communication on employee efficiency?
ii) What are the channels of communication in an organization?
iii) What are the factors that contribute to ineffective communication?
iv) What are the strategies/ways of enhancing communication in the company?
v) Are the communication techniques employed at the case study effective?
1.6 SIGNIFICANCE OF THE STUDY
The study intended to enable line
supervisors and managers at Ibarapa East local government council
develop proper communication channels and ensure effective communication
is enhanced to increase employee efficiency in the organization.
Ineffective communication in business whether written or oral, can
obstruct the efficiency of an organization or a specific department.
This study will also help managers and supervisors identify the weakness
in employee communication, languages and channels and if need be device
ways of training and developing perfect communicators. The study will
not only benefit the management of Ibarapa East local government council
but also its Employees and other organizations especially in
identifying the origin, effects and ways in which communication is
relayed.
This study aimed at helping Ibarapa East local government
council to re- invents its channels for communication; re-define the
direction and chain of command and or sources of information, hence
leading to the realization of the organization?s mission and vision.
1.7 SCOPE OF THE STUDY
The study was basically concerned with how
communication affects organizational efficiency. It was conducted at the
Ibarapa East local government council headquarters in Eruwa, Oyo state
by using a sample survey of employees. The study helped the management
and other organizations realize that an organization with ineffective
communication is an organization whose future is in not assured.
1.8 LIMITATION OF THE STUDY
1. Network inter-connectivity to enhance elaborate research ?
2. High level of illiteracy
3. Organization operational huddles.
4. Time and cost constraints due to cause of scarcity in gasoline to go about the research.
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