IMPACT OF INTERPERSONAL COMMUNICATION AND EMPLOYEE PRODUCTIVITY

IMPACT OF INTERPERSONAL COMMUNICATION AND EMPLOYEE PRODUCTIVITY

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CHAPTER ONE

INTRODUCTION

1.1  Background of the Study  

It is a well know fact that communication is all encompassing that cut across every species and works of life. However, human beings have device means of sharing ideas, information and messages with others in a particular time and place. Communication occurs in various ways which includes; writing, talking, non-verbal expression, visual communication, (images and pictures), electronic communication, film, books among others. Communication is a vital part of our personal life and is also important in business, education, and any other situations where people encounter each other.

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       Communication is the hall-mark of every human being. It is from the cradle to grave. It is at the core of humanity because of how human communicate with each other to shape one’s life and the immediate environment. Human Being depends on the ability to communicate when confronting with events that are challenging. Communication is essential to human connectivity because human being are social being which can not afford to be in Silence, Even if, the silence itself is communication, for them to meet their needs. By way of making the effort to become more effective at interaction with person from diverse backgrounds and by working at developing relationships base on mutual respect and a sense of ethical fairness, human increase their chances of leading more fulfilling personal and professional lives as opine by Gamble and Gamble (2002).

       Suffice here to look at the definitions of communication. According to Adler and Rodman (2000) communication refers to the process of human beings responding to the symbolic behaviour of other persons.  According to them, they said “communication is a continuous process, ongoing process” (P.2). In another opinion, Hybels and Weaver II (2001) opine that communication is any process that people use in sharing information, ideas, and feelings. Here, he maintain that communication is not only concern with the spoken and written words but also body Language, personal mannerism and style (anything that add meaning to a message). But Communication is not a static process because every interaction is part of connected happenings which may be thought of and consist some certain elements that make up the communication process.

According to Robbin and Sanghi (2005), Communication is a process because it involves people sharing ideas and feeling. Before communication can take place, a purpose express as a message is needed. It passes between a sender and a receiver. The message is encoded (converted to a symbolic form) and passed by way of some media (medium) or (channel) to the receiver, who would then re-translates (decodes) the message as initiated by the sender. The result is a transforming or transference of meaning from one person to another. Robbin and Sanghi (2005) further argued that an idea, no matter how great, is useless until it is transmitted and understood by others. This is so or exist when a thought or an idea was transmitted so that the mental picture perceived by the receiver was exactly the same as that envisioned by the sender.

The benefit of communication can not be over emphasized. What would life look like if communication stopped at the intrapersonal communication level? Definitely, there would be no relationship between human beings. There would be no platform of sharing experience through symbol forms. Myers and Myers (1973) maintain that, the power to interact along the line of others experience is essentially what made human beings civilization possible because when man is able to transmit orally his knowledge – the sum of his stored up experience – to his children, and so on, human civilization strive. Through communication, we share our pictures of what the society and environment are like with other people. Most a time, our wrong thinking or picture can get corrected by means of feedback. This correction is necessary for proper adjustment of the individual to become a happy member of the society.

 1.2 Statement of Problem

Interpersonal communication is the process of sharing meaning face to face which encourages immediate responses and feedbacks. Interpersonal communication is the most effective form of communication, for an organization to harness the best performance from its employees. This is possible because “this” form of communication creates and enhances a forum for both the employers, managers and employees to share close relationship and share experience. Here, instructions are given directly to the employee physically which go a long way in motivating the employee both physically and emotionally to put more effort in their organizational task which ordinarily they would not have put. At such, the expected organizational performance is achievable, measuring from the basis of input-output.    No doubt that interpersonal communication is the key to achieving expected organizational performance. In spite of this wholesome influence interpersonal communication has played in maximizing work performance, employers and managers have taken this medium for granted and allow themselves to be carried away by the high sophisticated communication gadgets and “organization has not maximally employed face to face communication. It is perceived that, Managers communicate face to face nowadays in a little proportion to their employees”. As a result, can not adequately pass information, instructions to task specifications to motivate employees to perform optimally. Invariably, this called for a question to be ask; Does this form of communication used by organization increase employee work performance in the organization?

1.3  Objectives of the Study

The objectives this work aims at are as listed below:

1.    To examine the importance of interpersonal communication in        disseminating information in champions breweries Uyo.

2.    To determine management relationship among the employees.

3.    To ascertain whether management make use of interpersonal        communication in the organization.

4.    To examine the influence of interpersonal communication in        organizational performance.

1.4  Research Questions

The following are the research questions formulated for this work:

1.    Is interpersonal communication important in organizational performance?

2.What is the level of management relationship with employees in the organization?

3.    How often do employees make use of interpersonal communication in Champion Breweries, Uyo?

4.    What is the influence of interpersonal communication in organizational performance?


1.5  Scope of the Study

The scope of this study solely is the use of interpersonal communication among workers (Senior and Junior Staff) in champion Breweries Plc, Uyo.

1.6  Significance of the Study

       This study aims to bring to the limelight the need for organization to employ interpersonal communication maximally for better productivity.

       This study will be a reference point for employer(s), manager(s) and other top management personnel who want to improve employee(s) performance by encouraging good interpersonal interaction climate.

1.7  Limitations of the Study

       This study faces a lot of challenges. First is the difficulties encountered when sourcing for materials. Second is the slow rate of releasing information by the organization under study during carrying out research of this study. But by hard work, persistence and curiosity to know, the researcher was able to overcome these challenges.

1.8  Definition of Terms

1.    Communication: is the process of passing information with the aim of understanding its contents between two or more who have developed the same frame of reference.

2.    Dyadic Communication: This is communication between two or more that two persons who can see each other to established close relationship. This communication usually occurs in an organization.

3.    Face to Face: This is the live interaction situation that the encoder can see, feel perceive and touch the decoder and receive the decoder’s responses and reactions immediately.

4.    Influence: This is the power of interpersonal communication on people’s action. 

5.    Interpersonal Communication: The communication between two or more people (a small group) on a face to face in any particular time and place.

6.    Organization: It is the coming together of people (experience, inexperience, skill and unskill) to foster a certain goal and objective through collective effort which superceed that of individual.

7.    Organizational Communication: it is the process of passing information from one authority to the other as well to the direct the entire employee, to direct entire operation and all activates of the Organization’s members. 

8.    Performance: It is the standard of individual employee input and output as concern with the expected organization output per employee as a measure of achieving the organizational goal(s) and objective(s).



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