- The Complete Research Material is averagely 52 pages long and it is in Ms Word Format, it has 1-5 Chapters.
- Major Attributes are Abstract, All Chapters, Figures, Appendix, References.
- Study Level: BTech, BSc, BEng, BA, HND, ND or NCE.
- Full Access Fee: ₦6,000
Get the complete project »
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
The main goal of introducing flexible work arrangements in an organization is to help employees manage these different elements in their lives. Flexible work arrangements have been defined "employer provided benefit that permits employees some level of control over when and where they work outside of the standard workday (Lambert, 2008). Avery (2001) present another definition where flexible work arrangements are seen as individually negotiated conditions of employment involving adjustments in the timing, scope and/or place of work. The goal is to change the time and/or place of where work is usually done in a way that is controllable and predictable for both employers and employees. Flexible work arrangements bring the focus to results as opposed to time spent in the office because as long as the work gets done it does not matter where and when you do it.
Flexible work arrangements constitute a part of the wider notion of work -life initiatives or work- life policies, which are designed to assist employees in better integrating paid work with other parts of their lives such as family or leisure (Ryan, 2008). There are various types of flexible work arrangements available. One of the most popular types is part-time work or shifting. If full-time work refers to working anywhere from 40 hours a week, then anyone working less than that can be referred to as a part-time worker. Part-time workers will mostly negotiate a set schedule of at what times and which days they work. In some cases the employer can make use of part-time workers to meet peaks of work demand and can also allow variation within the scheduling of the part-time worker. This requires both a trusting relationship between the employer and the employee as well as goodwill and cooperation from both parties. Working part time often proves to be a challenge.
For many employees today both male and female lives are becoming more consumed with a host of family and other personal responsibilities and interests in addition to demands of the workplace (Grantol-Vallore & Donaldson, 2001).There is therefore a perceived imbalance between the demands of current lives and people’s abilities to adequately cope with them and this may lead to an experience of stress (World of Work Report, 2011). In a society filled with conflicting responsibilities and commitments, flexible work arrangement has become a predominant issue in the workplace. Three major factors contribute to the interest in and importance of serious consideration of flexible work arrangement: global competition, renewed interest in personal lives, family values and an aging workforce. Concerns have always been raised regarding policy and debates on flexible work arrangement from perspectives of the quality of working life when weighed against the broader family matters. However the challenge has been how employees would adopt good flexible work arrangement practices and the organizations to adopt policies to tackle conflicts that ensue from the interface of family or social pressures and work stress.
1.2 Statement of the Problem
The fast pace of economic development in the 20th century across the globe has created new endeavors for the organizations. Globalization has changed the world into a global village where this change has pushed the organizations like the telecommunication sector (MTN Nigeria call centres) to strive hard to gain and sustain their competitive advantage with other networks in Nigeria. Customer satisfaction and customer service being the prime work in the telecommunication sector has evoked changes which consequently have brought changes in work setups (Korir, 2015). For example employees in the Telecommunication sector in Nigeria are more involved in their jobs, working longer hours more than 48 hours (IL0, 2010) hence making it difficult for employees to keep a balance between job, family and other personal issues (Muhammadi, 2009). Hence this has resulted in work life conflicts which have been found to be associated with mental health issues like stress and depression (Beck, 2004) which in the long run affects performance of the employees and organization.
International labour organizations global report on flexible work arrangement of 2010 rates Nigeria among those with the highest prevalence of long working hours more than 48 hours per week (ILO, 2010). Research has shown that work life balance (WLB) is associated with reduced levels of stress and somatic complains, increased job satisfaction and reduced labor turnover as well as organizational and employees performance (Rathi, 2013).
1.3 The Objective of the Study
The main objective of this study is to examine the impact of flexible arrangements on employees performance. Other specific objectives of this study are to:
i. Determine the effects of shifting in working hours on employees performance.
ii. Find out how schedule of duty roster affects employees performance.
iii. Examine the effects of negotiation arrangement among workers affect employees performance.
1.4 Research Questions.
For this study, the following research questions were formulated and answered
i. Does shifting working hours affects employees performance?
ii. To what extent does schedule of duty roster affects employees performance?
iii. Do you think negotiation arrangement among workers affect their performance?
1.5 Research Hypothesis
The following hypotheses were formulated and tested in line with the objectives and research questions.
Ho: Shifting working hours have no significant effect on employees performance
Ho: Schedule of duty roster does not significantly affects employees performance
Ho: Negotiation arrangement among workers does not significantly affect employees performance
1.6 Significance of the Study
Management of MTN will find this study useful as it will investigate and explore the area of work effort and work efficiency change following the adoption of flexible work arrangements. Shareholders as owners, who are usually concern with maximization of their wealth, could also find this study useful. This is because the success of the MTN is largely depended upon effective human capital. Hence, this study is aimed at providing information on the effects of work effort and work efficiency change following the adoption of flexible work arrangements.
This study will aid the government to make sure they strategies different work life incentive that will encourage the employees to be more productive on their job.
Also this study will aid managers of various organizations to encourage their employee to fix their leave at their convenient period after performing all their work related duties. Other researchers working on similar research work will find this study useful when comparing the flexible work arrangement on employee’s performance of MTN Nigeria with other organizations in other places around Nigeria.
Flexible working arrangements have a significant effect on different parts of employee well-being, it is important to the government to investigate which factors influence the well-being of employees because most of the times, a happy employee is a productive employee.
1.5 Scope of the Study
The study covers all the MTN call centres in Jos, Nigeria focusing on branches within Jos town. Specifically the study sought to determine the impact of shifting, negotiation, and scheduling of flexible work arrangement on employee’s performance of MTN call centres Jos, Nigeria looking at shifting working hours, negotiation arrangement between manager and employees of MTN and schedule of duty roster of employees of MTN as variables for this study. The period for this study commenced from last year December 2017 till present.
You either get what you want or your money back. T&C Apply
You can find more project topics easily, just search
-
SIMILAR COMPUTER SCIENCE FINAL YEAR PROJECT RESEARCH TOPICS
-
1. DESIGN AND IMPLEMENTATION OF ONLINE CINEMA BOOKING SYSTEM (A CASE STUDY OF TROPICANA, UYO)
» CHAPTER ONEINTRODUCTION1.1 Background of the StudyOnline cinema booking system is basically made for providing the movie ticket anywhere and anytime a...Continue Reading »Item Type & Format: Project Material - Ms Word | 50 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
2. DESIGN AND IMPLEMENTATION OF AN AUTOMATED COOPERATIVE SOCIETY
» ABSTRACTThe proposed project topic above is centered on the critical needed for registration of both the individuals and the entire cooperate society ...Continue Reading »Item Type & Format: Project Material - Ms Word | 50 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
3. DESIGN AND IMPLEMENTATION OF A COMPUTERIZED LIBRARY MANAGEMENT SYSTEM (A CASE STUDY OF UNIVERSITY OF UYO GENERAL LIBRARY)
» ABSTRACTLibrary management system is a project which aims in developing a computerized system to maintain all the daily works of library. This project...Continue Reading »Item Type & Format: Project Material - Ms Word | 50 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
4. Design And Implementation Of Computer Based Police Investigation System (A Case Study Of Fiib Headquarters Ogbor-Hill Aba)
» Abstract The world over, it is indisputable that the introduction of computer technology in different facets of life, has virtually transformed and en...Continue Reading »Item Type & Format: Project Material - Ms Word | 65 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
5. DESIGN AND IMPLEMENTATION OF E-LEARNING PLATFORMS FOR AN INTRODUCTION TO C++ PROGRAMMING LANGUAGE
» CHAPTER ONE 1.1 Background of the study Learning is one of the very vital human activities that require concentration blended with interactivity, clea...Continue Reading »Item Type & Format: Project Material - Ms Word | 126 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
6. DATA STORAGE SECURITY IN CLOUD COMPUTING
» CHAPTER ONEINTRODUCTION1.1 IntroductionCloud Computing is a new paradigm of computing which has evolved in recent times, it’s a platform where hardw...Continue Reading »Item Type & Format: Project Material - Ms Word | 50 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
7. DESIGN AND IMPLEMENTATION OF A COMPUTERISED COOPERATIVE SOCIETY SYSTEM
» CHAPTER ONE Introduction 1.1 Historical Background of the Case Study 1.2 Aims and Objectives of the Study 1.3 The Scope of the Study 1.4 Limitation of...Continue Reading »Item Type & Format: Project Material - Ms Word | 54 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
8. DESIGN AND IMPLEMENTATION OF A COMPUTERISED INFORMATION SYSTEM FOR A SMALL BUSINESS ENTERPRISE (CASE STUDY OF TEXACO FILLING STATION)
» CHAPTER ONE 1.0 INTRODUCTION The traditional management as well as organizational behaviour and operation research theories agrees that the organizati...Continue Reading »Item Type & Format: Project Material - Ms Word | 48 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
9. DESIGN AND IMPLEMENTATION OF A COMPUTERISED BILL OF MATERIAL PROCESSING SYSTEM A CASE STUDY OF NIGERIAN BREWERIES PLC 9TH MILE CORNER SIDE
» ABSTRACT Computer has tremendously penetrated into every field of life. It makes work flow very easy. Interesting and result oriented. Bill of materia...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT
-
10. COMPUTER NETWORKING USING WIRELESS NETWORK
» CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY A computer network or data network is a telecommunications network which allows computers to exch...Continue Reading »Item Type & Format: Project Material - Ms Word | 65 pages | Instant Download | Chapter 1-5 | COMPUTER SCIENCE DEPARTMENT