- The Complete Research Material is averagely 65 pages long and it is in Ms Word Format, it has 1-5 Chapters.
- Major Attributes are Abstract, All Chapters, Figures, Appendix, References.
- Study Level: BTech, BSc, BEng, BA, HND, ND or NCE.
- Full Access Fee: ₦6,000
Get the complete project »
CHAPTER ONE
INTRODUCTION
1.1. Descriptive Background of the Study
Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for banks services. The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate, thus, information and communication technology (ICT) is at the centre of this global change. Amedu (2005) asserts that banks over the time have been using electronic and telecommunication networks for delivering a wide range of value added products and services. Therefore, information systems could not be ignored because they play a critical role in current Banking system in Nigeria.
Electronic banking is known as e-banking, virtual banking or an online Banking, it is a service that allows customers to access their bank information, conduct financial transactions, make deposits, withdrawals and pay bills through the internet without having physical visit to their banks. It provides the convenience of accessing banking facilities from the comfort of their home/offices. (Awamleh& Fernandez, 2005).
The concept of electronic banking system began when the first Automated Teller Machine were instated in the 1970s. An ATM machines allowed deposits to be made from the remote locations a convenience for customers who otherwise would have had to withdraw cash personally from their bank. The advantages offered by ATM Machines quickly split over to encompass other areas of bank services, computerizing manual system for greater efficiency and time savings. The concept behind ATM machines gave rise to smart cards, intranets and internet banking, electronic funds transfer {EFT}, NIBSS (Nigerian interbank settlements system), POS {Point of Sales Service.}, Access mobile, and other electronic devices (Ahasanul, 2010).
The growth in the application and acceptance of internet-driven technologies means that delivering an enhanced service is more achievable than ever before, however it is also more complex and fraught with potential costs and risk. The internet introduces customers to a new perception of business time as always available and demanding an urgent and rapid response. The serves as a challenge for managers who must to reconcile their business and their own personal perceptions of time with the perceived reality of internet time, as the internet has decisively shifted the balance of power to the customer.
Presently, banks in Nigeria are adding value to their services for customer’s satisfaction. The customers have more choices in choosing their banks because the new age IT (Information Technology) is bringing about sweeping changes in the banking industry, forcing them to reengineer many of their basic processes and systems. Few of the technology-driven electronic banking services being offered are viz. Automated teller machines ATM, Electronic Clearing Service (ECS), electronic funds transfer (EFT), tele-banking, internet banking etc. New technological capabilities are now being effectively used to create value and to better manage customer relationship in Nigeria banking system. (Raji, 2010).
1.2 Objectives of the study
The main objective of this research is to appraise the effect of electronic payment system on customer satisfaction in Nigeria banking system. Specifically, the study will examine the following objectives:-
i. To evaluate the effects of electronic payment system on banks customers.
ii. To assess the impact of electronic payment system on the bank’s service delivery.
iii. To examine the effect of electronic payments on competitive advantage of the bank.
iv. To ascertain the effect of electronic payment system on increase in market size of the banks.
1.3 Research questions
The following research questions were developed in order to guide the study:
i. Does the electronic payment system enhance service delivery in the banking system?
ii. Does the electronic payment system increase the market size of the banks?
iii. Does the electronic payment system enhance the competitive advantage of the banks?
iv. Does the electronic payment system enhance customer satisfaction of the banks?
1.4 Scope of the study
In terms of coverage, this study will focus on the effect of electronic payment system on customer satisfaction in Access bank Plc. This means that issues relating to electronic banking will be explained.In view of the technicalities involved, it would be unrealistic to assume that all necessary facts have been gathered in the process of the study.
You either get what you want or your money back. T&C Apply
You can find more project topics easily, just search
-
SIMILAR BANKING FINANCE FINAL YEAR PROJECT RESEARCH TOPICS
-
1. BANK FRAUD AND IT EFFECT ON BANK PERFORMANCE IN NIGERIA
» Abstract Fraud is an epidemic dimension that has eaten deep into the banking sector as well as the entire economy. Itsdevastating effect manifests its...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
2. EFFECTS OF ECONOMIC CRIMES AND MONEY LAUNDERING IN THE NIGERIAN FINANCIAL SERVICES SECTOR
» ABSTRACT In recent years, and especially since the events of September 11, 2001, World wide efforts to combat money laundering and economic crimes hav...Continue Reading »Item Type & Format: Project Material - Ms Word | 64 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
3. THE IMPACT OF ELECTRONIC BANKING IN NIGERIA BANKING SYSTEM (CRITICAL APPRAISAL OF DIAMOND BANK PLC)
» CHAPTER ONE INTRODUCTION 1.1. Background of the Study The new millennium brought with it new possibilities in terms of information access and availabi...Continue Reading »Item Type & Format: Project Material - Ms Word | 95 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
4. An Appraisal Of Impact Of Electronic Banking In Zenith Bank Nigeria Plc, Kano
» ABSTRACT Electronic banking is simply operating the banking system through the internet and it signifies both global public network and a family of te...Continue Reading »Item Type & Format: Project Material - Ms Word | 57 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
5. AN ANALYSIS OF THE OPERATION OF THE NIGERIAN CAPITAL MARKET (A CASE STUDY OF THE NIGERIAN STOCK EXCHANGE KADUNA BRANCH)
» ABSTRACTThe capital market has an important contribution make in terms of mobilization of savings to profitable self liquidating investment. An analys...Continue Reading »Item Type & Format: Project Material - Ms Word | 57 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
6. AN ASSESSMENT OF REPOSITIONING THROUGH RECAPITALIZATION OF BANKING SECTORS IN NIGERIA (A CASE STUDY OF HALLMARK BANK PLC )
» ABSTRACT This thesis examines the current transformation on the banking sector in Nigeria. It attempts to examine how the banks, particularly Hallmark...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
7. THE EFFECT OF MARKETING STRATEGIES ON DEPOSIT BANK PERFORMANCE
» Abstract The study examined the effect of marketing strategies on deposit bank performance in Ogun State, Nigeria. The objective of the study is to ev...Continue Reading »Item Type & Format: Project Material - Ms Word | 76 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
8. THE IMPORTANT TO OF ELECTRONIC BANKING ON NIGERIA SYSTEM
» CHAPTER ONE INTRODUCTION Background to the Study Britannia Concise Encyclopedia (1995) defined Bank as a financial institution authorized to provide v...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
9. ACHIEVING ORGANIZATIONAL OBJECTIVES THROUGH EFFECTIVE COMMUNICATION (A Case study of Bank PHB PLC, Kaduna)
» ABSTRACTEffective communication in any organization, regardless of its type and size remains critical to the achievement of organizational objectives....Continue Reading »Item Type & Format: Project Material - Ms Word | 68 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
-
10. THE IMPACT OF REGULATION AND SUPERVISION ON THE ACTIVITIES OF BANKS IN NIGERIA (AN ASSESSMENT OF THE ROLE OF THE CBN AND NDIC)
» ABSTRACTThe study is an empirical analysis of the impact of regulation and supervision on the activities of Nigerian banks with emphasis on the role o...Continue Reading »Item Type & Format: Project Material - Ms Word | 57 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT