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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The Nigerian banking sector has changed tremendously since the
introduction of the structural adjustment programme (SAP) on July 1996.
Prior to this time, opening new bank were stringent. Banks were not
only few and fair between competitor. The central bank of Nigeria (CBN)
fixed minimum and maximum lending and interest rates.
Since the new existing banks were put in straight jacket, and
they were not mandated by circumstances to be aggressive bank officials
sent in their officers, waiting for customers to call. When they
called they were subjected to long our delay And had to go through
frustrating procedure. Banks never regarded those who needed their
service to be wooed and kept.
In the last six years, a new spirit spring up in the world of
banking affected the market behaviour in the short term and likely to
make impact in the middle and long term market entry liberalization
raised the number of banks. According to Arnold and Feilmen (2000),
banks and non – banks finance company securing more prominent, offering
so called specialized services.
The similarity of the traditional service provided by banks
resulted in accumulated competition among commercial and merchant
banks, the intent signification of such competition place tremendous
pressure on the needs for promotional programs. Although banks, In the
general were shown in embracing the marketing concept based on the fact
that people needed banking services, banks did not sell their deposit,
loan, and save keeping services.
Kotler (2003) seems promotion as the activities a company
undertaken to communicate its products merit and to persuade potential
customer to buy them. This implied that service provided by banks to be
efficient, the public must become aware of such service, indeed
banking has shifted from traditional sit and wait to the dynamic
marketing question, marketing concept being an instrument used to ride
over the tidal.
1.2 STATEMENT OF THE PROBLEM
Considering the statement of the problem of banking system in
our society, a study of Zenith bank and first bank. It is obvious to
analyze the major problem of the banking system.
In commercial banks such as Zenith bank and first bank, one of
the obvious banking promotion problem the banks might be facing is how
effectively is the banks in Nigeria to achieve the goal of the bank.
The management of banks have been doing a lot of marketing
promotion effectively or ineffectively, it is therefore relevant to ask
whether the bank has able to foster stability growth and cordial
marketing promotion relationship. If not why?
This study will examine the strength and weakness in promotion
marketing practices and will assist by suggesting solution to some of
their problem for the overall attainment of objective of the bank.
1.3 OBJECTIVE OF THE STUDY
(1) To determine the effect of marketing promotion on the efficiency of banks in Nigeria.
(2) To determine the effect of marketing strategy on the efficiency of banks in Nigeria.
(3) To examine the effect of marketing philosophy on the efficiency of banks in Nigeria.
1.4 RESEARCH QUESTIONS
(1) Does marketing promotion has effect on the efficiency of banks in Nigeria?
(2) Does marketing strategy has effect on the efficiency of banks in Nigeria?
(3) Does marketing philosophy has influence on the efficiency of banks in Nigeria?
1.5 RESEARCH HYPOTHESES
1. Ho: There is no significant relationship between marketing promotion and the efficiency of banks in Nigeria.
H1: There is significant relationship between marketing promotion and the efficiency of banks in Nigeria.
2. Ho: There is no significant relationship between marketing strategy and the efficiency of banks in Nigeria
H1: There is significant relationship between marketing strategy and the efficiency of banks in Nigeria
3. Ho: There is no significant relationship between promotional effort and profitability of banks in Nigeria
H1: There is significant relationship between promotional effort and profitability of banks in Nigeria
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