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ABSTRACT
The Nigerian Banking sector over the years has been experiencing significant changes and development in its Information and Communication Technology. Among the development is the introduction of Automated Teller Machine (ATM) that intends to decongest the banking halls as customers now can go to any nearest ATM outfit to consummate their banking transactions such as: cash withdrawal, cash deposit, bill payments, and transfer of fund between accounts. The purpose of this paper was to measure the satisfaction of customers as regards to ATM services. The research was carried through a survey design which questioned respondents on ATM services. The population of study mainly constituted of customers of both staff and customers of Access Bank within Kaduna metropolis. The sample in this study consisted of 50 respondents who are users of the ATM services. The data collected was analyzed by use of (SPSS) Statistical Package for Social Science analysis. The findings revealed that, the impact of ATM services in terms of their perceived ease of use, transaction cost and service security is positive and significant. However, the result also indicates that the impact of ATM services in terms of availability of money is positive but insignificant.
TABLE OF CONTENT
Title page - - - - - - - - - I
Declaration - - - - - - - - - II
Dedication - - - - - - - - - III
Acknowledgement - - - - - - - IV
Abstract - - - - - - - - V
Table of content - - - - - - - VI
CHAPTER ONE: INTRODUCTION
1.1 Introduction or background of the study - - - - 1
1.2 Statement of the problem - - - - - - 3
1.3 Purpose of the study - - - - - - 3
1.4 Research questions - - - - - - 4
1.5 Statement of Research hypothesis - - - - 4
1.6 Significance of the study - - - - - - 4
1.7 Scope of the study - - - - - - 5
1.8 Limitation of the study - - - - - - 5
1.9 Operational definition of terms - - - - - 5
CHAPTER TWO: Literature review
2.1 Theoretical framework - - - - - - 7
2.2 Conceptual framework - - - - - - 8
2.3 the importance and benefit of ATM - - - - 8
2.3 competitive advantage - - - - - - 9
2.4 History automated teller machine in Nigeria - - - 9
2.5 Impact of automated teller machine on Bank performance - 10
2.6 Effective service delivery - - - - - - 11
2.7 empirical study - - - - - - - 12
2.8 Summary of the literature Review - - - - 12
CHAPTER THREE: Research methodology
3.1 Research design - - - - - - - 13
3.2 Area of the study - - - - - - - 13
3.3 Population of the study - - - - - - 13
3.4 Sample size and sampling technique - - - - 14
3.5 Instrument for data collection - - - - - 14
3.6 Validity of instrument - - - -
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SIMILAR BANKING FINANCE FINAL YEAR PROJECT RESEARCH TOPICS
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1. THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC, KADUNA
» CHAPTER ONE INTRODUCTION 1.1 Background of the Study Automated Teller Machines (ATM) are devices used by bank customers to process account transaction...Continue Reading »Item Type & Format: Project Material - Ms Word | 62 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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2. A STUDY ON THE IMPACT OF BUDGETARY CONTROLS ON THE PERFORMANCE OF AN ORGANIZATION (A CASE STUDY OF FIDELITY BANK PLC)
» CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY AND PROFILE OF THE ORGANIZATION Following the uncertainties prevailing in the Nigerian business ...Continue Reading »Item Type & Format: Project Material - Ms Word | 80 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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3. A CRITICAL ANALYSIS OF THE USE OF FINANCIAL STATEMENT IN ASSESSING THE PERFORMANCE OF AN ORGANIZATION (UNION BANK)
» CHAPTER ONE INTRUDUCTION 1.1 BACKGROUND OF STUDY A farmer, who plants corps, expects result, similarly to student who sits for examination expects res...Continue Reading »Item Type & Format: Project Material - Ms Word | 72 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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4. THE IMPACT OF RISK MANAGEMENT ON PROFITABILITY OF BANKS
» ABSTRACT The study examines Risk Management and Credit Administration in GT Bank Plc, Murtala Mohammed square branch Kaduna. The research questions th...Continue Reading »Item Type & Format: Project Material - Ms Word | 61 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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5. AN EVALUATION OF BANK FAILURE AND ECONOMIC DEVELOPMENT IN NIGERIA, AN OPTICAL APPRAISAL
» TABLE OF CONTENTTitle pageApproval page.DedicationAcknowledgementTable of contentCHAPTER ONE:1.1 The background of the study1.2 Statement of problems1...Continue Reading »Item Type & Format: Project Material - Ms Word | 40 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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6. THE ROLE OF MICRO FINANCE BANKS IN ENHANCING ENTREPRENEURSHIP AMONG WOMEN IN NIGERIA
» CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Effectively functioning financial markets like micro finance banks have fundamental roles to play...Continue Reading »Item Type & Format: Project Material - Ms Word | 70 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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7. THE IMPACT OF REGULATION AND SUPERVISION ON THE ACTIVITIES OF BANKS IN NIGERIA (AN ASSESSMENT OF THE ROLE OF THE CBN AND NDIC)
» ABSTRACTThe study is an empirical analysis of the impact of regulation and supervision on the activities of Nigerian banks with emphasis on the role o...Continue Reading »Item Type & Format: Project Material - Ms Word | 57 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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8. E-TAX, A SOLUTION TO TRADITIONAL TAX SYSTEM IN NIGERIA
» CHAPTER ONE 1.0 Introduction 1.1 Background to the study The political, economic and social development of any country depends on the amount of revenu...Continue Reading »Item Type & Format: Project Material - Ms Word | 102 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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9. THE ROLE OF MONETARY AND FISCAL POLICIES IN REGULATING FINANCIAL INSTITUTION IN NIGERIA.
» ABSTRACT This study assessed the role of Monetary and fiscal policies in regulating financial institution in Nigeria. The main objectives have been to...Continue Reading »Item Type & Format: Project Material - Ms Word | 84 pages | Instant Download | Chapter 1-5 | BANKING FINANCE DEPARTMENT
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10. FACTORS AFFECTING COMPETITION IN THE COMMERCIAL BANKING INDUSTRY IN NIGERIA
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